Preface | End-To-End E-Business Transaction Management Made Easy

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This IBM® Redbook will help you install, tailor, and configure the new IBM Tivoli Monitoring for Transaction Performance Version 5.2, which will assist you in determining the business performance of your e-business transactions in terms of responsiveness, performance, and availability.

The major enhancement in Version 5.2 is the addition of state-of-the-art industry strength monitoring functions for J2EE applications hosted by WebSphere® Application Server or BEA Weblogic. In addition, the architecture of Web Transaction Monitoring (WTP) has been redesigned to provide for even easier deployment, increased scalability, and better performance. Also, the reporting functions has been enhanced by the addition of ETL2s for the Tivoli Enterprise Date Warehouse.

This new version of IBM Tivoli® Monitoring for Transaction Performance provides all the capabilities of previous versions of IBM Tivoli Monitoring for Transaction Performance, including the Enterprise Transaction Performance (ETP) functions used to add transaction performance monitoring capabilities to the Tivoli Management Environment® (with the exception of reporting through Tivoli Decision Support). The reporting functions have been migrated to the Tivoli Enterprise Date Warehouse environment.

Because the ETP functions has been documented in detail in the redbook Unveil Your e-business Transaction Performance with IBM TMTP 5.1, SG24-6912, this publication is devoted to the Web Transaction Performance functions of IBM Tivoli Monitoring for Transaction Performance Version 5.2, and, in particular, the J2EE monitoring capabilities.

This information in this redbook is organized in three major parts, each targeted at specific audiences:

Part 1, "Business value of end-to-end transaction monitoring" on page 1 provides a general overview of IBM Tivoli Monitoring for Transaction Performance and discusses the transaction monitoring needs of an e-business, in particular, the need for monitoring J2EE based applications. The target audience for this section is decision makers and others that need a general understanding of the capabilities of IBM Tivoli Monitoring for Transaction Performance and the challenges, from a business perspective, that the product helps address. This section is organized as follows:

Chapter 1, "Transaction management imperatives" on page 3
Chapter 2, "IBM Tivoli Monitoring for Transaction Performance in brief" on page 37
Chapter 3, "IBM TMTP architecture" on page 55

Part 2, "Installation and deployment" on page 83 is targeted towards persons that are interested in implementing issues regarding IBM Tivoli Monitoring for Transaction Performance. In this section, we will describe best practices for installing and deploying the Web Transaction Performance components of IBM Tivoli Monitoring for Transaction Performance Version 5.2, and we provide information on how to ensure the operation of the tool. This section includes:

Chapter 4, "TMTP WTP Version 5.2 installation and deployment" on page 85
Chapter 5, "Interfaces to other management tools" on page 153
Chapter 6, "Keeping the transaction monitoring environment fit" on page 177

Part 3, "Using TMTP to measure transaction performance" on page 209 is aimed at the audience that will use IBM Tivoli Monitoring for Transaction Performance functions on a daily basis. Here, we provide detailed information and best practices on how to configure monitoring policies and deploy monitors to gather transaction performance data. We also provide extensive information on how to create meaningful reports from the data gathered by IBM Tivoli Monitoring for Transaction Performance. This part includes:

Chapter 7, "Real-time reporting" on page 211
Chapter 8, "Measuring e-business transaction response times" on page 225
Chapter 9, "Rational Robot and GenWin" on page 325
Chapter 10, "Historical reporting" on page 375

It is our hope that this redbook will help you enhance your e-business management solutions to benefit your organization and better support future Web based initiatives.

The team that wrote this redbook

This redbook was produced by a team of specialists from around the world working at the International Technical Support Organization, Austin Center.

Morten Moeller is an IBM Certified IT Specialist working as a Project Leader at the International Technical Support Organization, Austin Center. He applies his extensive field experience as an IBM Certified IT Specialist to his work at the ITSO where he writes extensively on all areas of Systems Management. Before joining the ITSO, Morten worked in the Professional Services Organization of IBM Denmark as a Distributed Systems Management Specialist, where he was involved in numerous projects designing and implementing systems management solutions for major customers of IBM Denmark.

Sanver Ceylan is an Associate Project Leader at the International Technical Support Organization, Austin Center. Before working with the ITSO, Sanver worked in the Software Organization of IBM Turkey as an Advisory IT Specialist, where he was involved in numerous pre-sales projects for major customers of IBM Turkey. Sanver holds a Bachelors degree in Engineering Physics and a Masters degree in Computer Science.

Mahfujur Bhuiyan is a Systems Specialist and Certified Tivoli Enterprise™ Consultant at TeliaSonea IT-Service, Sweden. Mahfujur has over eight years of experience in Information Technology with a focus on systems and network management and distributed environment, and was involved in several projects in designing and implementing Tivoli environments for TeliaSonena's external and internal customers. He holds a Bachelors degree in Mechanical Engineering and a Masters degree in Environmental Engineering from the Royal Institute of Technology (KTH), Sweden.

Valerio Graziani is a Staff Engineer at the IBM Tivoli Laboratory in Italy with nine years of experience in software development and verification. He currently leads the System Verification Test on IBM Tivoli Monitoring. He has been an IBM employee since 1999 after working as an independent consultant for large software companies since 1994. He has three years of experience in the application performance measurement field. His areas of expertise include test automation, performance and availability monitoring, and systems management.

Scott Henley is an IBM System Engineer based in Australia who performs pre and post-sales support for IBM Tivoli products. Scott has almost 15 years of Information Technology experience with a focus on Systems Management utilizing IBM Tivoli products. He holds a Bachelors degree in Information Technology from Australia's Charles Stuart University and is due to complete his Masters in Information Technology in 2004. Scott holds product certifications for many of IBM Tivoli PACO and Security products, as well as MCSE status since 1997 and the RHCE status since 2000.

Zoltan Veress is an independent System Management Consultant working for IBM Global Services, France. He has eight years of experience in the field. His major areas of expertise include software distribution, inventory, remote control, and he also has experience with almost all Tivoli Framework-based products.

Thanks to the following people for their contributions to this project:

The Editing Team
International Technical Support Organization, Austin Center

Fergus Stewart, Randy Scott, Cheryl Thrailkill, Phil Buckellew, David Hobbs
Tivoli Product Management

Russ Blaisdell, Oliver Hsu, Jose Nativio, Steven Stites, Bret Patterson, Mike
Kiser, Nduwuisi Emuchay
Tivoli Development

J.J. Garcia, Greg K Havens II, Tina Lamacchia
Tivoli SWAT Team

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