Chapter Quiz


1.  

What is a change control system?

  1. A formal process to review and then decline changes to a project

  2. A formal process to decline a project without management interaction

  3. A formal process to manage, review, approve or decline changes to a project without proper justification

  4. A formal process to decline all change to a project without additional funds committed to the project

 c. a change control system is a formal process to prevent change to a project without proper justification. change control is not a method to decline all change to a project, rather it formalizes the approach and allows the project manager to fully understand the proposed change and then determine if the change is necessary.

2.  

Pierre is the project manager of a project to upgrade all of the print servers and printers within his company. The deliverables require that each floor have a pool of print devices, with the exception of the graphics department. They will have several different types of printers, including two high-end color printers. Marty, the sales manager, requests that his department receive a color printer as well. What is the first process Marty should follow?

  1. Submit funding for the color printer.

  2. Submit a Project Change Request form.

  3. Submit a Change Impact Statement.

  4. Submit a proposal on how the new printer will help his department be more productive.

 b. marty should submit a project change request form. the project change request form allows marty to explain the change to the project manager and to offer justification for the proposed change. a change impact statement is a response from the project manager to marty s request.

3.  

Of the following reasons to change a project s deliverables, which is a result of lack of planning?

  1. A discovery that the technology is not compatible with the workstations OS

  2. A request from the client for additional features within an application

  3. A request from management to finish the project earlier than the set date

  4. A request from the project team to delay the project by a week

 a. as part of the research phase, the project manager should ensure the proposed technology is compatible with the existing os. a request from the client for additional features is not necessarily a result of lack of planning, as the client can be fickle. management s request to finish the project early is outside of the project manager s control, as is the request from the project team.

4.  

What is the best method to prevent change in a project plan?

  1. Adequate funding

  2. Adequate resources

  3. Proper planning

  4. Tasks that are SS rather than FS

 c. planning is the foundation of a project. proper planning will help the project manager determine the amount of required funds and resources needed to complete the project. planning will also help the project manager determine the order in which tasks begin.

5.  

Finish this statement: A change to the project plan, no matter how seemingly minor, is __________________________.

  1. Easy to implement

  2. Hard to implement

  3. Significant

  4. A lack of planning

 c. a change in the project plan is always significant and must be treated as such-anything less is flirting with trouble. once a change has been easily approved, additional change requests may follow.

6.  

What is one of the most dangerous things that can happen when the project scope is changed due to a request from the customer?

  1. The project cannot be completed on time.

  2. The project team s morale may plummet.

  3. The project manager loses interest.

  4. Management takes over the project.

 b. changes to the project plan can cause the project team s morale to plummet. team members may view the change as bad news and become disgruntled about the project and the new required work to complete the plan. a project manager must get behind the team members, support them, and encourage them to complete the project even with the new deliverables.

7.  

What is the purpose of the Project Change Request form?

  1. It allows changes to be easily melded into the project.

  2. It allows the project team to request changes to the project based on discoveries in the field.

  3. It allows the project sponsor to formalize and control change from external sources.

  4. It allows the project manager to determine if proposed changes are valid or not.

 d. a project change request form allows the it project manager to determine the proposed change and if the change is valid. the project manager may have to research the change and determine its impact on the overall project to make a decision.

8.  

If a proposed change to a project does have merit, what must the project manager do in the change control process?

  1. Implement the change.

  2. Update the PND.

  3. Research the proposed change.

  4. Assign the change to a new resource.

 c. once a proposed change proves to have some merit, the project manager has to research the change to determine its impact on the project. he doesn t have to immediately implement the change, but he is required to determine if the change should be inserted into the pnd and assigned new resources.

9.  

True or false: Rejected changes should be made into separate projects.

  1. True

  2. False

 b. false. often, proposed changes to a project are valid, good ideas-but are well beyond the scope of the current project. in these instances, the rejected change should enter the first phase of project management to determine the need for a project. however, not every change deserves to be its own project.

10.  

What is a Change Impact Statement?

  1. A formal request to change the project scope

  2. A formal response to a request to change the project scope

  3. A formal response to a request to change the project deliverables

  4. A formal rejection of a request to change the project scope

 c. it is a formal response from the project manager to the requestor of a change. it is a summary of the decision to implement or reject the proposed change.

11.  

Of the following, which two are valid responses to a project change request?

  1. The proposed change can happen with the current resources, but will require an extended timeline.

  2. The proposed change can happen with the current resources, but will require additional funding if the original deadline is to be met.

  3. The proposed change can happen with the current resource and with the current financial obligations, but a change incorporation processing fee must be applied.

  4. The proposed change can be completed, but the timeline will need to be extended and an additional project manager is required.

 a, b. when responding to a project change request form, the project manager can approve the change with one of seven options. in this instance, the project manager can approve the change with additional time or with additional funding. c, a change incorporation processing fee, is not typical in project management. finally, answer d is not valid as there is only one project manager per project.

12.  

What is a Change Control Board?

  1. A committee that reviews the project looking for value-added changes to insert into the project scope

  2. A committee that must approve all changes for a project

  3. A committee that approves or declines proposed changes to a project

  4. A committee that studies the change impact a proposed project will have on an organization

 a. a tiered structure project is one that produces several deliverables over time. for example, a change in an application may spur multiple deliverables such as the original interface, then the request for database tie-ins, and finally, a web portal.

13.  

What is an Ishikawa diagram?

  1. A diagram to study the cost-benefit ratio of a proposed change

  2. A diagram to study the cause and effect of a proposed change

  3. A diagram to rank the most common problems caused by a proposed change

  4. A diagram that shows the flow of a change request from concept to implementation

 b. an ishikawa diagram illustrates the relationship between the cause and effect of a problem. when used in change management, the method can be applied to see what effect the change will have on the project.

14.  

Of the following, which is a serious problem to a project team, but is not a lack of commitment to the project?

  1. Burnout

  2. Staff turnover

  3. Lack of focus

  4. Reassignment of the project manager

 b. staff turnover can seriously hamper a project s implementation phase. each team member is needed to implement the project plan; if a team member leaves the team, then some tasks are delayed, and the project may miss the targeted completion date.

15.  

When a new team member joins the project, what is the most important thing a project manager can do?

  1. Get the team member to work immediately.

  2. Introduce the team member to the team and allow them to assign him tasks.

  3. Have the team member research the project to get to know the project plan.

  4. Spend time with the team member to get her caught up on the implementation and to make her feel welcome.

 d. of course, the project manager needs the new team member to get to work as soon as possible, but some time must be invested in the new team member to ensure her focus on what her responsibilities are. the project manager and the project team must welcome the new team member and help ramp her up on the project implementation.

Answers

1.  

C. A change control system is a formal process to prevent change to a project without proper justification. Change control is not a method to decline all change to a project, rather it formalizes the approach and allows the project manager to fully understand the proposed change and then determine if the change is necessary.

2.  

B. Marty should submit a Project Change Request form. The Project Change Request form allows Marty to explain the change to the project manager and to offer justification for the proposed change. A Change Impact Statement is a response from the project manager to Marty s request.

3.  

A. As part of the research phase, the project manager should ensure the proposed technology is compatible with the existing OS. A request from the client for additional features is not necessarily a result of lack of planning, as the client can be fickle. Management s request to finish the project early is outside of the project manager s control, as is the request from the project team.

4.  

C. Planning is the foundation of a project. Proper planning will help the project manager determine the amount of required funds and resources needed to complete the project. Planning will also help the project manager determine the order in which tasks begin.

5.  

C. A change in the project plan is always significant and must be treated as such ”anything less is flirting with trouble. Once a change has been easily approved, additional change requests may follow.

6.  

B. Changes to the project plan can cause the project team s morale to plummet. Team members may view the change as bad news and become disgruntled about the project and the new required work to complete the plan. A project manager must get behind the team members , support them, and encourage them to complete the project even with the new deliverables.

7.  

D. A Project Change Request form allows the IT project manager to determine the proposed change and if the change is valid. The project manager may have to research the change and determine its impact on the overall project to make a decision.

8.  

C. Once a proposed change proves to have some merit, the project manager has to research the change to determine its impact on the project. He doesn t have to immediately implement the change, but he is required to determine if the change should be inserted into the PND and assigned new resources.

9.  

B. False. Often, proposed changes to a project are valid, good ideas ”but are well beyond the scope of the current project. In these instances, the rejected change should enter the first phase of project management to determine the need for a project. However, not every change deserves to be its own project.

10.  

C. It is a formal response from the project manager to the requestor of a change. It is a summary of the decision to implement or reject the proposed change.

11.  

A, B. When responding to a Project Change Request form, the project manager can approve the change with one of seven options. In this instance, the project manager can approve the change with additional time or with additional funding. C, a change incorporation processing fee, is not typical in project management. Finally, answer D is not valid as there is only one project manager per project.

12.  

A. A tiered structure project is one that produces several deliverables over time. For example, a change in an application may spur multiple deliverables such as the original interface, then the request for database tie-ins, and finally, a web portal.

13.  

B. An Ishikawa diagram illustrates the relationship between the cause and effect of a problem. When used in change management, the method can be applied to see what effect the change will have on the project.

14.  

B. Staff turnover can seriously hamper a project s implementation phase. Each team member is needed to implement the project plan; if a team member leaves the team, then some tasks are delayed, and the project may miss the targeted completion date.

15.  

D. Of course, the project manager needs the new team member to get to work as soon as possible, but some time must be invested in the new team member to ensure her focus on what her responsibilities are. The project manager and the project team must welcome the new team member and help ramp her up on the project implementation.




IT Project Management
IT Project Management: On Track from Start to Finish, Third Edition
ISBN: 0071700439
EAN: 2147483647
Year: 2004
Pages: 195

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