benchmarking, 572business case, 573balanced scorecard, 573net present value, 574present value, 575discount rate, 576opportunity cost, 576cash flow, 576internal rate of return, 577return on investment, 577free ride, 598externality, 599
benchmarking, 572
business case, 573
balanced scorecard, 573
net present value, 574
present value, 575
discount rate, 576
opportunity cost, 576
cash flow, 576
internal rate of return, 577
return on investment, 577
free ride, 598
externality, 599