The American IT business is a $350 billion annual enterprise. Yet every year IT failures negatively impact that figure by $60 billion.
The business of American IT is not technology; it's business. American IT shops should run their business like a business.
There are many myths that hinder organizations from adopting process. Among these are that process is too heavy, process will cramp their style, and process is just another flavor of the month.
Any production environment requires some degree of order and sequence. IT shops are no different. Process is a way to help order the work of technology development.
There are real benefits to implementing process. Some of these are operational stability, organizational identity, cost reduction, and quality assurance.
