| 1. | See, for example, Noel M. Tichy and S. Sherman, Control Your Destiny or Someone Else Will (New York: Harper Business, 2001), pp. 13, 334336, 507513, 518524. | 2. | http://www32.brinkster.com/unaweb/work_examples/GE1990.htm provides a pretty good evaluation of Jack Welch's stewardship of GE, particularly his strategic initiatives during his two decades as its CEO. | 3. | Philip Crosby, Quality Is Free (New York: McGraw-Hill, 1979). | 4. | http://www.motorola.com/content/0,,2514,00.html. | 5. | W. Kuo, V. Rajendra Prasad, F. A. Tillman, Ching-Lai Wang, Optimal Reliability Design (Cambridge, MA: Cambridge University Press, 2001), 1.3.3 on p. 5. | 6. | James H. Dobbins in G. Gordon Schulmeyer and James I. McManus, Handbook of Software Quality Assurance (Upper Saddle River, NJ: Prentice-Hall PTR, 1999), p. 196. | 7. | Ibid, p. 195. | 8. | Ibid, p. 215. | 9. | James R. Evans and William M. Lindsay, The Management and Control of Quality (Cincinnati, OH: South-Western College Publishing, 1999), p. 487. | 10. | Ibid, p. 490. | 11. | Ibid, p. 490. | 12. | Robert G. Fichman and Chris F. Kemerer, "Activity Based Management of Component-based Software Development," www.pitt.edu/~ckemerer/ieeesoft.htm. | 13. | Op cit Evans and Lindsay, pp. 490491. | 14. | P. B. Turney, Common Cents (Hillsboro, OR: Cost Technology, 1991), as cited in reference 10. | 15. | Robert S. Cooper and Robert S. Kaplan, The Design of Cost Management Systems: Text, Cases and Readings (Englewood Cliffs, NJ: Prentice-Hall, 1991). | 16. | Robert S. Kaplan, Ed., Measures for Manufacturing Excellence (Boston, MA: Harvard Business School Press, 1990). | 17. | H. Thomas Johnson, "Activity-Based Information: A Blueprint for World-Class Management Accounting," Management Accounting, June 1988, pp. 2330. | 18. | Robert S. Kaplan and David P. Norton, "Balanced Scorecard: Measures That Drive Performance," Harvard Business Review, MayJune 1994. | 19. | Charles T. Horngren, Srikant M. Datar, George Foster, Cost Accounting: A Managerial Emphasis, 11th Ed. (Englewood Cliffs, NJ: Prentice-Hall, 2000), pp. 720726. |
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