Index[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Y] [Z] lack of management support lack of team cohesiveness Landmark™ 2nd launching DFTS initiatives black belt training control systems belief systems boundary systems DFTS feedback review framework diagnostic control systems feedback control systems interactive control systems discussion questions General Electric Operating System case study improvements and gains, freezing integration and expansion cultural changes implementation practices management principles Internet exercises key points learning curricula design master black belt training organization-wide learning overview of PICS implementation framework planning 2nd project management review questions small software firms and e-cottages support personnel, training Senior Executives and Champions (SEC) seminars white belt training Tata Consultancy Services (TCS) case study training evaluation and certification layers of resistance to change LCC (life-cycle costs) 2nd LCLs (lower control limits) Lead User Research 2nd leadership development preparedness for DFTS customer focus leadership challenges leadership commitment leadership role organization-wide participation quality management capabilities strategic linkages lean DFTS process Lean Manufacturing 2nd 3rd learning learning curricula design organization-wide learning 2nd levels of CMM (Capability Maturity Model) levers of control [See control systems.] liability issues life cycle CoSQ (cost of software quality) LCC (life-cycle costs) 2nd life-cycle models of software development build-and-fix model incremental model rapid prototyping model spiral model waterfall model XP (Extreme Programming) 2nd LOC (lines of code) 2nd Lockheed loss of quality lower control limits (LCLs) |