Brassard has prepared a checklist of behavioral skills that must be mastered, in addition to technical skills, if you want to be really effective in using these tools:[21]
Trust the process.
Value brainstorming.
Observe discipline.
Be patient.
Trust your initial gut reactions.
Treasure listening skills.
Know when to stop.
Recognize when the tools are inappropriate.
Bring integrity: people commit to use the outcome of the process.
Respect flexibility and creativity, and tolerate ambiguity.
Value, don't simply tolerate, the different perceptions of others.