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Easing-in method (delivering bad news), 122
Effectiveness, 37, 200, 203-204
Eli Lilly, 31
E-mails, 133
EMC Corp., 131-132, 139
Emotional Intelligence (Daniel Goleman), 62, 86
Emotional intelligence (EQ), 62
Empathy, 71, 80, 144-145, 189-193
Encouragement, 159
Energy, too much, 68-69
Engagements (comfort with), 165
Enron, 1, 133
EQ (emotional intelligence), 62
Evolutionary psychology, 165
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