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The Transparency Edge. How Credibiltiy Can Make or Break You in Business

ISBN: N/A
EAN: N/A

Year: 2004
Pages: 108

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• Table of Contents
• BackCover
• The Transparency Edge - How Credibility Can Make or Break You in Business
• Foreword
• Leadership Transparency That Builds Credibility
• Credibility Through Responsible Transparency
• A Transparent Leader In Uncertain Times
• How These Nine Expectations Were Determined
• Going Forward
• Chapter 2: Be Overwhelmingly Honest
• The Truth About Honesty
• How Honest Are You, Really?
• Leadership Dilemmas
• Building An Honest Culture
• Speaking Honestly As A Leader
• Daily Distortions
• Honesty As Your Core Value
• Chapter 3: Gather Intelligence
• We re Not Asking
• The Paybacks
• How To Ask
• How To Respond
• Praise Is Equally Valuable
• The Courage To Ask
• Are You Good At Asking For Feedback?
• Chapter 4: Compose Yourself
• Thrown Any Office Furniture Lately?
• Good Mental Hygiene
• Too Much Of A Good Thing
• Grace Under Fire
• Choosing Composure
• Are You A Composed Leader?
• Chapter 5: Let Your Guard Down
• The Problem With Authenticity
• Deciding What s Important
• Opinions That Matter
• Do You Let Others Know You?
• Making The Connections
• Letting Your Guard Down
• Chapter 6: Promises Made, Promises Broken
• Are You A Promise-Keeper?
• Minding Our Words
• Keeping Relative Promises
• Honoring Confidentiality
• Value Promises
• Doing What You Say You ll Do
• Chapter 7: Deliver Bad News, and Do It Well
• Stand And Deliver
• Handling Performance Issues
• How Good Are You At Delivering Bad News?
• Eleven Things We Tell Ourselves To Avoid Giving Bad News
• Delivering Bad News To Your Boss
• Putting The Welcome Mat Out For Bad News
• Being Transparent In Tough Situations
• Chapter 8: Get Ahead, Say You re Sorry
• How Well Do You Handle Mistakes?
• Willingness Is Key
• Effective Confessions
• Overused And Undervalued
• Taking Responsibility
• Chapter 9: Watch Your Mouth
• Language That Divides
• Talking Down
• Unbridled Criticism
• Blamestorming
• Us Versus Them
• Wait Til You Hear This
• Losing Our Senses To Get A Laugh
• Sarcastic To Downright Mean
• Earning Credibility Through Your Words
• Do You Watch Your Mouth?
• Chapter 10: Don t Hold Your Applause
• Develop Individuals, Not Just Teams
• Recognize Their Victories
• Practice Tough Empathy
• Valuing Others
• Do Others Think You Care About Them?
• Epilogue
• Appendix A: Data Analysis
• How Were the Assessment Items Developed?
• What Exactly is a 360-Degree Assessment and How is It Typically Used?
• What is the Typical Methodology Used for a 360-Degree Feedback Process?
• How Do We Know that the 360-Degree Process Results in Improvement?
• The Value of Follow-Up
• Appendix B: Item Graphs
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J-K
• Index_L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_Q-R
• Index_S
• Index_T
• Index_U-V
• Index_W
• Index_Y-Z
• List of Figures