With Word, you can apply fancy formats and add graphics and special effects to increase the impact of a document. But all the frills in the world won t compensate for bad phrasing , poor organization, or errors. These mistakes can undermine an author s credibility ” sometimes enough to make us hesitate about buying a product or service or accepting a new theory or proposal. We are now less inclined to forgive spelling and grammatical mistakes because a program like Word offers features that can make creating error-free documents easier. In this chapter, you use several of these features to create a Frequently Asked Questions page (FAQ), for an association called the Redmond Business Environmental Action Team (BEAT).
When you have finished with this chapter, you will know how to:
Store and retrieve often-used text
Use efficient editing techniques
Organize documents in outline view
Find and replace text
Check spelling and grammar