Requesting a Hot Cut or Parallel Cut

A hot cut on a dedicated circuit entails the same type of risk as a hot cut on a dedicated toll-free number. Your active dedicated circuit is taken down and replaced with a new dedicated circuit. Until the new circuit is fully activated, you can’t use any phone service that depends on the dedicated circuit. This type of a circuit installation should be conducted after the close of business or during off-peak calling times.

A parallel cut on a dedicated circuit involves the activation of a dedicated circuit that is to be used in addition to your existing service. None of your current phone service is in jeopardy of being disturbed, so this type of circuit activation can occur at any convenient time during regular business hours.

Regardless of whether you’re replacing your existing dedicated circuits on a hot cut, or whether you’re simply adding additional circuits on a parallel cut, the same rules apply to both.