| Table of Contents |
 | Telecom for Dummies |
| Introduction |
| Part I - The ABCs of Telecom Service |
| Chapter 1 | - | A Buyer’s Scoop on Telecom |
| Chapter 2 | - | Making (And Living with) Telecom Decisions |
| Chapter 3 | - | Getting Around the Telecom Neighborhood |
| Part II - Reviewing Telecom Products and Prices |
| Chapter 4 | - | Understanding Dedicated Service Requirements |
| Chapter 5 | - | Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom |
| Chapter 6 | - | Getting the Non-Accountant’s Guide to Your Phone Bill |
| Part III - Ordering and Setting Up Telecom Service |
| Chapter 7 | - | Ordering Regular Phone Lines and New Long-Distance Service |
| Chapter 8 | - | Ordering Dedicated Service |
| Chapter 9 | - | Ordering Toll-Free Service |
| Chapter 10 | - | Activating Your Dedicated Circuit and Toll-Free Numbers |
| Part IV - Taking Care of Your Telecom System |
| Chapter 11 | - | Maintaining Your Telecom Services |
| Chapter 12 | - | Troubleshooting Switched Network Issues |
| Chapter 13 | - | Troubleshooting Your Dedicated Circuits |
| Part V - What’s Hot (Or Just Geeky) in the Telecom World |
| Chapter 14 | - | Transferring Data, Not Just Voice Content |
| Chapter 15 | - | Riding the Internet Wave: VoIP |
| Part VI - The Part of Tens |
| Chapter 16 | - | Ten Acronyms and What They Really Mean |
| Chapter 17 | - | Ten Troublesome Telecom Traits to Avoid |
| Chapter 18 | - | Ten Places to Go for Hints and Help |
| Appendix | - | Making a Loopback Plug |
| Index |
| List of Figures |
| List of Tables |
| List of Sidebars |
