Table of Contents


telecom for dummies
Telecom for Dummies
byStephen P. Olejniczak
John Wiley & Sons 2006 (386 pages)
ISBN:047177085X

Including an overview of the major players in the telecom industry and an explanation of the existing infrastructure, this book helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems.

Table of Contents
Telecom for Dummies
Introduction
Part I - The ABCs of Telecom Service
Chapter 1 - A Buyer’s Scoop on Telecom
Chapter 2 - Making (And Living with) Telecom Decisions
Chapter 3 - Getting Around the Telecom Neighborhood
Part II - Reviewing Telecom Products and Prices
Chapter 4 - Understanding Dedicated Service Requirements
Chapter 5 - Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom
Chapter 6 - Getting the Non-Accountant’s Guide to Your Phone Bill
Part III - Ordering and Setting Up Telecom Service
Chapter 7 - Ordering Regular Phone Lines and New Long-Distance Service
Chapter 8 - Ordering Dedicated Service
Chapter 9 - Ordering Toll-Free Service
Chapter 10 - Activating Your Dedicated Circuit and Toll-Free Numbers
Part IV - Taking Care of Your Telecom System
Chapter 11 - Maintaining Your Telecom Services
Chapter 12 - Troubleshooting Switched Network Issues
Chapter 13 - Troubleshooting Your Dedicated Circuits
Part V - What’s Hot (Or Just Geeky) in the Telecom World
Chapter 14 - Transferring Data, Not Just Voice Content
Chapter 15 - Riding the Internet Wave: VoIP
Part VI - The Part of Tens
Chapter 16 - Ten Acronyms and What They Really Mean
Chapter 17 - Ten Troublesome Telecom Traits to Avoid
Chapter 18 - Ten Places to Go for Hints and Help
Appendix - Making a Loopback Plug
Index
List of Figures
List of Tables
List of Sidebars


Back Cover

  • Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom services
  • Our book shows people at small- and medium-sized businesses how to make sense of telecom lingo and get the best deals
  • Includes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure
  • Helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems
  • Covers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs

About the Author

Stephen Olejniczak is the Director of Operations for ATI Communications, and has over ten years of telecom experience under his belt. His initial job in telecom was provisioning data services, eventually taking a position as the customer service manager for a small long-distance company, and finally as its manager of dedicated provisioning.

Stephen did not start out in life as a techie, only falling prey to the glamour and easy money after failing to find a career that enabled him to use his Bachelors degree in Cultural Anthropology.



Telecom for Dummies

by Stephen P. Olejniczak

Published by

Wiley Publishing, Inc.
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www.wiley.com

Copyright © 2006 by Wiley Publishing, Inc., Indianapolis, Indiana

Published by Wiley Publishing, Inc., Indianapolis, Indiana

Published simultaneously in Canada

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ISBN-13: 978-0-471-77085-5

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Manufactured in the United States of America

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About the Author

Stephen Olejniczak (pronounced ole-en-ee-check) is the Director of Operations for ATI Communications, and has over ten years of telecom experience under his belt. His initial job in telecom was provisioning data services, eventually taking a position as the customer service manager for a small long-distance company, and finally as its manager of dedicated provisioning.

Stephen did not start out in life as a techie, only falling prey to the glamour and easy money after failing to find a career that enabled him to use his Bachelors degree in Cultural Anthropology. He currently lives in the quaint hamlet of Laguna Beach, California, with his wife, Kayley, and a collection of fountain pens.

Dedication

This book is dedicated to the entire telecom industry. From the CEOs of large carriers to everyone that supplies, sells, or uses phone service (I guess that is everyone in the world), I give you this tome of information. The primary group in the industry to whom I dedicate this book are those new employees who have just entered the wild world of telecom. The learning curve in telecom is vertical for at least the first six months, and it is easy to feel over-whelmed. Don’t let anyone talk down to you, because we all started out knowing nothing.

Author’s Acknowledgments

The greatest motivation and support for this book came from my beautiful wife, Kayley. I am glad that it is complete and we can now travel again.

This book would not be completed if it weren’t for the guidance of my Wiley editor, Nicole Haims, who took through the entire process. I must also acknowledge the great work put forward by my technical editor, Frank Piotrowski, who validated everything I wrote, down to the molecular level. Additional props to Kezia Endsley for copyediting assistance. I also received invaluable input from Brady Kirby, of Atlas VoIP Communications, as well as my friends, Chris Lynch and Carl, who kept me on track and running in the data sections. These are only a handful of the brilliant people I have spoken with over the years, from whom I have extracted valuable information that was quickly used to mentor my employees and customers.

Finally, I must give thanks to every customer, salesperson, and coworker who asked me the same questions over and over (and over) again. I wasn’t praising you after we chatted at 3:30 a.m. on a Saturday because you wanted to know the country code for Sierra Leone, but now I realize you have given me the depth and breadth of information necessary to write this book.

Publisher’s Acknowledgments

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