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Telecom For Dummies
Telecom For Dummies
ISBN: 047177085X
EAN: 2147483647
Year: 2006
Pages: 184
Authors:
Stephen P. Olejniczak
BUY ON AMAZON
Table of Contents
Back Cover
Telecom forDummies
Introduction
Conventions Used in This Book
What You Dont Have to Read
Icons Used in This Book
Foolish Assumptions
How This Book Is Organized
Where to Go from Here
Part I: The ABCs of TelecomService
Chapter 1: A Buyers Scoop onTelecom
Assessing Your Telecom Services As They Are Now
Identifying Your Carriers
Knowing Why Your Company Needs Telecom
Introducing Dedicated Long-Distance Circuits
Finding People to Help You Make the Right Choices
Planning for Growth
Troubleshooting All Things Telecom
Chapter 2: Making (And Living with)Telecom Decisions
Analyzing How Many Phone Lines You Need
Locating Your Phone System: Whats in Your Closet?
Putting a Name with a Face: Identifying Your System
Getting the Least You Need to Know about Your Phone System
Deciding whether to Get Dedicated or Stay Switched
Understanding and Preventing Fraud
Negotiating the Best Telecom Deal
Chapter 3: Getting Around the TelecomNeighborhood
Identifying Your Telecom Neighborhood
Understanding Your Call Types
Blocking International Calls
Part II: Reviewing Telecom Products andPrices
Chapter 4: Understanding DedicatedService Requirements
Understanding the Language of Dedicated Service
Understanding Your Responsibilities When You Get a DedicatedCircuit
Taking Responsibility for the Inside Wiring
Chapter 5: Meeting Toll-Free Service,the Red-Headed Stepchild of Telecom
Taking a Peak at Toll-Free Service Basics
Accepting Financial Responsibility for Wrong Numbers
Coming to Terms with the Toll-Free Life Cycle
Evaluating Your Businesss Toll-Free Needs
Identifying Your Carriers Available Toll-Free Services
Realizing the Cost of Enhanced Toll-Free Services
Chapter 6: Getting theNon-Accountants Guide to Your Phone Bill
Relying on Your Contract
Reviewing the Summary Pages
Negotiating the Best Makeup for Your Per-Minute Cost
Receiving Your Invoice Your Way
Knowing about Billing Issues
Handling Your Billing Disputes
Part III: Ordering and Setting Up TelecomService
Chapter 7: Ordering Regular PhoneLines and New Long-Distance Service
Ordering a Phone Line
Changing Your Long-Distance Carrier if You Have Regular PhoneLines
Casual Dialing
Moving Your Phone Number
Understanding the Porting Process
Chapter 8: Ordering DedicatedService
Ordering the Circuits Configuration
Evaluating Out-of-Band Signaling
Understanding Local Loop Pricing
Evaluating Your Local Loop Choices
Speeding Up Order Processing?
Ordering a Carrier-Provided Loop Circuit
Ordering a Customer-Provided Loop Circuit
Ordering a Circuit Without a Local Loop
Preparing for the Installation
Chapter 9: Ordering Toll-FreeService
Reserving New Toll-Free Numbers
Migrating a Toll-Free Number
Handling Toll-Free Rejection
NASCing (Migration by Other Means)
Ordering Switched Toll-Free Numbers
Ordering Dedicated Toll-Free Numbers
Using a Hot Cut to Activate Your Dedicated Toll-Free Numbers
Resolving Activation Issues on Migrated Toll-Free Numbers
Resolving Common Dedicated Toll-Free Migration Scenarios
Chapter 10: Activating Your DedicatedCircuit and Toll-Free Numbers
Requesting a Hot Cut or Parallel Cut
Inviting the Right People to the Installation
Preparing for the Installation
Writing an Installation Journal
Installing the Circuit
Identifying Installation Problems
Troubleshooting Continuity Issues
Part IV: Taking Care of Your TelecomSystem
Chapter 11: Maintaining Your TelecomServices
Understanding Troubleshooting Basics
Getting the Most from Your Carriers TroubleshootingDepartment
Managing Your Trouble Tickets
Troubleshooting International Calls
Resolving International Fax Issues
Chapter 12: Troubleshooting SwitchedNetwork Issues
Doing Background Work Before You Begin Troubleshooting
Starting the Troubleshooting Process
Getting Switched Toll-Free Troubleshooting Basics
Troubleshooting Toll-Free Issues from Canada, Alaska, andHawaii
Troubleshooting International Toll-Free Issues
Chapter 13: Troubleshooting YourDedicated Circuits
Identifying the Level of Your Problem
Categorizing the Nature of Your Problem
Opening a Trouble Ticket for Your Dedicated Circuit
Managing Your Dedicated Trouble Ticket
Getting the Basics of Dedicated Outbound Troubleshooting
Following a Dedicated Troubleshooting Shortcut
Validating the Circuit You Are Testing
The Basics of Dedicated Toll-Free Troubleshooting
Handling Dedicated Toll-Free Quality Issues
Part V: Whats Hot (Or Just Geeky) in the TelecomWorld
Chapter 14: Transferring Data, Not JustVoice Content
Understanding Your Data Transfer Requirements
Transmitting Data the Old-Fashioned Way
Processing Constant Transmissions between Locations
Understanding a Frame Relay Network
New and Improved Transmission for Multiple Locations
Chapter 15: Riding the Internet Wave:VoIP
Understanding VoIP Basics
Understanding IP Protocols for VoIP
Ordering VoIP Service
Hearing VoIP Quality Issues
Part VI: The Part of Tens
Chapter 16: Ten Acronyms and What They Really Mean
Getting to Know Your LEC
Understanding ANIs
Getting Firm with an FOC
NASCing Your Numbers
Getting an RFO
Getting Your Hands on a CSU
Making Sure You Get a CFA
Being a Part of the PFM
Getting Your CICs
Chapter 17: Ten Troublesome TelecomTraits to Avoid
Finger-Pointing Your Way into a Corner
Expecting a Credit After an Outage
Ignoring the Facts: Fraud Is Not Free
Not Accepting Admitting Defeat When an Order Turns into aProject
Having Expectations That Go Beyond Reality
Expecting Mother Theresa
Not Paying Attention to Smaller Companies
Forgetting to Do the Math
Falling for the Standard Interval Shield
Demanding to Sue or Take Legal Action
Chapter 18: Ten Places to Go for Hintsand Help
Calling Your Long-Distance Carrier
Smooth Talking with Your Telecom Salesperson
Talking to Your Hardware Vendor
Visiting the Local Calling Guide Industry Web Site
Using the Magic 8 Ball
Going to Manufacturer Web Sites
Searching the Internet
Using Your Escalation List
Taking Your Questions to Another Hardware Vendor
Starting Over
Appendix: Making aLoopback Plug
Making a Male Loopback Plug
Making a Female Loopback Plug
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
R
S
T
U
V
W
Z
List of Figures
List of Tables
List of Sidebars
Telecom For Dummies
ISBN: 047177085X
EAN: 2147483647
Year: 2006
Pages: 184
Authors:
Stephen P. Olejniczak
BUY ON AMAZON
High-Speed Signal Propagation[c] Advanced Black Magic
Summary of Breakpoints Between Regions
Pcb Noise and Interference
Multimode Glass Fiber-Optic Cabling
Ringing in a New Era
The Underlying Simulation Engine
Systematic Software Testing (Artech House Computer Library)
Master Test Planning
Appendix B Testing Survey
Appendix C IEEE Templates
Appendix D Sample Master Test Plan
Appendix F Process Diagrams
Cisco CallManager Fundamentals (2nd Edition)
Summary
Overview of Station Device Features Supported by CallManager
Computer Telephony Interface (CTI) Devices
Appendix A. Feature List
SCCP Call Signaling
802.11 Wireless Networks: The Definitive Guide, Second Edition
Timer Synchronization
Topology Examples
Authentication and Access Control
Rogue Access Points
Project Planning and Requirements
VBScript in a Nutshell, 2nd Edition
VBScript with Active Server Pages
Why Use WSH?
Section A.12. Miscellaneous
Section A.16. User Interaction
Section B.8. String Constants
Digital Character Animation 3 (No. 3)
Designing a Character
Posing the Body Naturally
Chapter Six. Walking and Locomotion
Conclusion
Conclusion
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