Scheduling Your Exam

---

The Citrix exams are scheduled by calling Sylvan Prometric directly at [phone]. For locations outside the United States, your local numbers can be found on Sylvan's Web site at http://www.2test.com. Sylvan representatives can schedule your exam, but they don't have information about the certification programs. Questions about certification should be directed to Citrix's training department.

These representatives are familiar enough with the exams to find them by name, but it is best if you have the specific exam number handy when you call. After all, you wouldn't want to be scheduled and charged for the wrong exam.

Exams can be scheduled up to a year in advance, although it's really not necessary. Generally, scheduling a week or two ahead is sufficient to reserve the day and time you prefer. Currently, same day testing is unavailable for Citrix exams. You are required to schedule your exams at least 24 hours in advance. When scheduling. operators will search for testing centers in your area. For convenience, they can also tell you what testing centers you've used before.

Sylvan accepts a variety of payment methods, with credit cards being the most convenient. (Quick scheduling can be handy, especially if you want to re-take an exam immediately). Sylvan will mail you a receipt, and confirmation of your testing date, although this often arrives after the test has been taken. If you need to cancel or reschedule an exam, remember to call at least one day before your exam, or you'll lose your test fee.

When registering for the exam, you will be asked for your ID number. This number is used to track your exam results back to Citrix. It's important that you use the same ID number each time you register, so that Citrix can follow your progress. Address information provided when you first register is also used by Citrix to ship certificates and other related material. In the United States, your Social Security Number is commonly used as your ID number. However, Sylvan can assign you a unique ID number if you prefer not to use your Social Security Number.

---