Copyright

All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise , without written permission from the publisher. No patent liability is assumed with respect to the use of the information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and author assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein.

Library of Congress Catalog Card Number: 2003103656

Printed in the United States of America

First Printing: September 2003

06 05 04 03 4 3 2 1

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Associate Publisher

Greg Wiegand

Acquisitions Editor

Stephanie J. McComb

Development Editor

Kate Shoup Welsh

Managing Editor

Charlotte Clapp

Project Editor

George E. Nedeff

Copy Editor

Geneil Breeze

Indexer

Lisa Wilson

Proofreader

Tracy Donhardt

Technical Editor

Mark Hall

Team Coordinator

Sharry Gregory

Multimedia Developer

Dan Scherf

Interior Designer

Jean Bisesi

Cover Designer

Anne Jones

Page Layout

Brad Chinn

Dedication

To James B. McDaniel, Betty McDaniel Zich, and Vern McDaniel

About the Author

Shelley O'Hara is the author of more than 100 books, including several best-sellers. She has also authored business plans, a novel , Web content, marketing publications , short stories, training materials, magazine columns , a newsletter, and software manuals. She has written on topics ranging from Microsoft Windows to the International Air Transport Authority ticketing system, from Microsoft Office to buying a home. In addition to writing, O'Hara teaches training and personal development classes in Indianapolis.

Acknowledgments

Lucky me! On this project I was again fortunate to work with my favorite team of publishers and editors including Greg Wiegand, Associate Publisher; Stephanie McComb, Acquisitions Editor; Sharry L. Gregory, Team Coordinator; Kate S. Welsh, Development Editor; George Nedeff, Prodject Editor; Geneil Breeze, Copy Editor; and last but certainly not least, Mark Hall, Technical Editor. Y'all are the best.

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