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capital assets
defined, 78
depreciation of, 78-82
cash flows
net, 71-72
progress payments, 18
timing of planned and actual, 65-69
cause-and-effect diagrams, 180, 210-211
change, see organizational change
change management system, 39-41
change notification, 11
channels of communication, 247-248
check sheets, 211-212
Christensen, David, 230
clarification, 242
classical communications model, 236, 237
classical learning curves, 57-59
closed questions, 241
closeout phase of project management, 7
closeout phase of projects, 2, 5-7
Colenso, Kim, 32
communication channels, 247-248
communications, 236-249
barriers to, 243-244
classical communications model, 236, 237
improving efficiency of, 240, 241-243
major personality types, 244-247, 248
major types of, 238-241
nature of, 236-238
project manager skills in, 237, 247-249
communicative role of team members, 140-141
comparison matrix, 190
competition, selling price and, 55-56
compound interest, 69, 70
conflict resolution skills of team leader, 137-138
contingency budget, 10, 63-64, 198, 201, 222-223
contingency reserve, 62-64, 198, 201, 222-223
continuous process improvement (CPI), 204-206
control charts, 214-217
control phase of project management, 7
control phase of projects, 5-7
cost
cost baseline, 10, 11, 60-62
in project charter, 15
in project management triangle, 9-10
of quality, 209
risk identification and, 176, 178
see also project estimates
cost baseline, 10, 11, 60-62, 64-69
cost budgeting, 64-69
cost variance (CV), 223-224
defined, 64
equipment cost, 67
impact of errors, 65-66, 68
importance of, 64
material cost, 66
performance measurement system and, 64-69
shipping cost, 66
timing of planned and actual cash flows, 65-69
cost improvement curve, 57-59
cost inflation, 43
cost of asset, 79-82
cost performance index (CPI), 67, 226-227, 231-234
cost variance (CV), 223-224
crashing schedules, 111-114
creative role of team members, 140
critical chain analysis, 119, 124-127, 189-190
criticality index, 124
critical path method (CPM), 90, 95, 98-100, 120, 125
critical value, 124
customer
expectations of, 176, 178
focus on, 206
as stakeholder, 12
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