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Jay A. Scansaroli and David M. Szymanski, “Who’s Minding the Future?” Retailing Issues Newsletter, Center for Retailing Studies, Texas A&M University, January 2002, Volume 14, Number 1, pp. 6–7.
Beth Negus Viveiros, “Novel Approach,” Direct, March 1, 2002, pp. 37–38.
Paco Underhill, Why We Buy: The Science of Shopping (New York: Simon & Schuster Books, May 1999), Chapter 1. Reprinted with the permission of Simon & Schuster Adult Publishing Group. Copyright 1999 by Obat, Inc.
Don Peppers, “Putting the “E” in Sears,” 1to1.com/inside1to1, February 17, 2002, pp. 6–8.
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