Simulations, 143
Six Sigma, 43
Skills for e-learning, 53, 67
SkillSoft, 32, 48, 81, 128, 139, 147, 163
Skipton Building Society, 30
Spring, 95
Streaming media, 119
Index
TATA, 45
Testing, 41
Toshiba, 174
Total Quality Management, 43
Training about e-learning, 58, 67, 71, 141
Training Foundation, 32, 58, 61, 68, 71, 122, 152
Translation, 167
Transware, 168
Index
UK e-University, 165
Unipart, 57, 116, 132
Unit.net, 121
University of Surrey, 132, 135
VEGA Group, 23
Video in e-learning 119
Virtual classrooms, 64, 67
Virtual learning environments, 76
Vodafone, 31
Index
WBT Systems, 84
WebEx, 69
World Wide Web Consortium, 43, 162
Xebec McGraw-Hill, 27, 147
List of Figures
Skilling Up – Learning About E-Learning
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Figure 1: The e-learning skills triangle.
Making The Case For Content
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An LCMS makes it easier to meet the needs for informal, unstructured learning.
The End Of The Course As We Know It
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The ideal course is C shaped
List of Tables
Endgame—Encouraging Completion In E-Learning
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The motivation matrix
Somewhere, A Place To Learn
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Where to e-learn: the pros and cons
Skilling Up – Learning About E-Learning
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E-learning roles
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UK courses for e-
trainers
When Training Wont Work – The Case For Electronic Performance Support
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Tools for creating Electronic Performance Support Systems
Content Builders – Tools For E-Learning Authors
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Authoring tools compared
Objects Of Interest
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Benefits of learning objects
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Types of learning objects
List of Case Studies
Making E-Learning Work
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Case study: Royal Bank of Scotland and Epic Group
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Case study: ICL and KnowledgePool
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Case study: Norwegian government and Saba
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Case study: EDS/Oracle
Endgame—Encouraging Completion In E-Learning
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Case study: When learning cant be left to chance
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Case study: Achieving results through blended learning
In Search Of The Perfect E-Learning Buyer
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Case study: Vodafone
Somewhere, A Place To Learn
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Case study: Factiva.com
The Quest For Quality
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Case study: Royal Mail and TATA
Skilling Up – Learning About E-Learning
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Case study: Unipart
Training the E-Trainer
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Case study: Serversys
Making The Case For Content
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Case study: Cisco
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Case study: Dow Chemical
M Is For Maybe
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Case study: Learning to Go
Hosting The E-Learning Party
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Case study: ASP gets Delta flying
When Training Wont Work – The Case For Electronic Performance Support
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Case study: Canadian Department of National Defence
Becoming An Online Media Mogul
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Case study: Microsoft Developer Network
Learning Swap Shop
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Case study: Creating and sharing learning in local government
Engineering E-Learning
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Case study: NETg
Games E-Learners Play
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Case study: Artemis
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Case study: SmartForce
Objects Of Interest
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Case study: the Training Foundation
Open Access – Your Flexible Friend
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Case study: Age Concern
Speaking In Tongues
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Case study: Roche