Michael (not his real name ) has just been promoted to corporate training manager for a large manufacturing company. But just two years ago, he was thought to be failing miserably in his former position of field training manager.
At that time, Michael ‚ s job was to oversee training in his company ‚ s manufacturing plants. Michael says that he dramatically turned around the perception that he was failing by making only one change: He started reporting the progress of his trainees in a way that underscored the financial gain to his corporation and the connection to the measures of each of the plant managers. Michael became a hero by doing nothing differently other than communicating value in a way that helped his plant managers see connections that were simply not obvious in their fast-paced environment.