Table of Contents

real process improvement using the cmmi
Real Process Improvement Using the CMMI
by Michael West   ISBN:0849321093
Auerbach Publications © 2004

This book offers non-academic, real-world approaches to implementing CMMI-based process improvement in an organization. The author identifies critical concepts of CMMI, and details how to turn them into real process improvement.

Table of Contents
Real Process Improvement Using the CMMI
Chapter 1 - News Flash! There is a Level 1!
Chapter 2 - The Role of Roles
Chapter 3 - Managing the Process Improvement Project
Chapter 4 - Process Improvement Strategies that Work
Chapter 5 - Five Critical Factors in Successful Process Definition
Chapter 6 - Acquiring Process Expertise and Tools
Chapter 7 - Effective Change Leadership for Process Improvement
Chapter 8 - Process Improvement Myths and Methodologies
List of Figures
List of Tables
List of Sidebars

Back Cover

Real Process Improvement Using the CMMI provides real-world concepts and techniques for CMMI-based process improvement that are as effective as they are innovative. Professionals at all levels ”from systems engineers to CEOs ”will find a wealth of practical guidance and new ways to look at model-based process improvement, resulting in benefits for large and small organizations in many environments. Using plain language and enlightening illustrations, the author identifies the most critical concepts of the CMMI, and details how to turn these concepts into real process improvement.

About the Author

Michael West s career in software and information technology spans 20 years . He has worked in a wide variety of technical and managerial positions , and is SEI-trained in both the Software CMM and the CMMI. Mr. West worked in the field of CMM/CMMI-based software process improvement as an employee of Xerox Corporation and Computer Sciences Corporation (CSC). In 2001, Mr. West and a colleague formed Natural SPI, a consulting firm that provides expert process improvement consulting services. He has enabled multiple software and systems organizations to achieve coveted CMM maturity level ratings.

Real Process Improvement Using the CMMI

Michael West

Foreword by Barry Boehm


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PMBOK is a trademark, PMI is a service mark and trademark, and PMP is a certification mark of the Project Management Institute (PMI), Inc., and all marks registered in the United States of America and other nations. PMI did not participate in the development of this book and has not reviewed its content for accuracy. PMI does not endorse or otherwise sponsor this book and makes no warranty, guarantee or representation, expressed or implied , as to its accuracy or content. PMI does not have any financial interest in this book and has not contributed any financial resources.

Capability Maturity Model, Carnegie Mellon, CMM, and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

SM IDEAL, Personal Software Process, PSP, SCAMPI, SCAMPI Lead Appraiser, SCE, SEI, SEPG, Team Software Process, and TSP are service marks of Carnegie Mellon University.

Library of Congress Cataloging-in-Publication Data

West, Michael.
Real process improvement using the CMMI / Michael West.
p. cm.
Includes bibliographical references and index.
ISBN 0-8493-2109-3 (alk. paper)
1. Production management. 2. Quality control. 3. Capability maturity model (Computer software) I. Title.

TS155.W459 2004 658.5 ”dc22

This book contains information obtained from authentic and highly regarded sources. Reprinted material is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable efforts have been made to publish reliable data and information, but the author and the publisher cannot assume responsibility for the validity of all materials or for the consequences of their use.

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2004 by CRC Press LLC Auerbach is an imprint of CRC Press LLC

No claim to original U.S. Government works International Standard Book Number 0-8493-2109-3 Library of Congress Card Number 2003070899 Printed in the United States of America 1 2 3 4 5 6 7 8 9 0


This book is dedicated to my wife Jitka who for so many years has patiently taught me and encouraged me to believe in myself. It is also dedicated to my friend and business partner Donna Voight who has inspired me to continuously look inside myself and find improvement. I am grateful to Gene Miluk at the SEI for being my coach and mentor in organizational change. I thank all of Natural SPI s clients for the most precious learning opportunities, many of which have gone into this book. Finally, I offer a special thank you to Barry Boehm, one of my heroes, for his review of the manuscript and for providing a fitting Foreword and to Tom Waters who developed the book s illustrations and thus gave it the professional look it deserved.