What information are you trying to gather during the needs analysis? (Select three.)
The types of problems the customer is experiencing
How reliable a customer expects a server to be
The customer's thoughts on solving his current IT problems
The customer's existing physical environment
The customer's physical security
A1:
Answer: A, B, C
2:
What information are you trying to gather during the site survey? (Select two.)
The types of problems the customer is experiencing
How reliable a customer expects a server to be
The customer's thoughts on solving his current IT problems
The customer's existing physical environment
The customer's physical security
A2:
Answer: D, E
3:
A customer was referred to you and tells you that his recently installed server is no longer working. After inspecting the server, you discover that the customer has placed the server under a desk and too near a wall, blocking the airflow through the server. Which of the following steps was likely omitted when you first talked to the customer about purchasing a new server?
Conducting a needs analysis
Conducting a site survey
Determining business value
Choosing the right server
A3:
Answer: B
4:
Which of these might help you determine the business value of a server to a customer? (Select three.)