Chapter V: Negotiating Workplace Surveillance


Brian L. Zirkle
University of Kansas, USA

William G. Staples
University of Kansas, USA

Abstract

In this chapter, we explore the ways that employees at a large, corporate retail store consent to and challenge the in-store video surveillance system they confront in their workplace and how these negotiations are shaped by and incorporated into the workers local idioculture . Our analysis highlights several important themes, including how workers perceive the use of surveillance and how they respond to new surveillance technologies. We focus on how these aspects of worker idioculture are, in part, a product of what employees believe to be morally acceptable uses of technology and their experiences with the older system they had come to know. In addition, we examine the ways that employees negotiate around the edges of store surveillance and, in some cases, actually use the system to reinforce the idiocultural norms of the productive worker .




Electronic Monitoring in the Workplace. Controversies and Solutions
Electronic Monitoring in the Workplace: Controversies and Solutions
ISBN: 1591404568
EAN: 2147483647
Year: 2005
Pages: 161

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net