Index to Troubleshooting Topics

Topic	Description	Page
A	Arcs	An arc’s eccentricity handles don’t show up	657
B	Backgrounds	After adding a background to a flowchart, text on the connectors appears with an obvious box behind it	280
	Behavior command	All the options are unavailable on the Placement tab in the Behavior dialog box	72
	Behavior command	Custom option is not available, or nothing happens when you select a double-click action	749
	Boundary shapes	Text looks fuzzy after adding Boundary shapes to a floor plan	776
C	CAD conversion	Converted CAD objects become ungrouped	491
	CAD conversion	Converted CAD objects are no longer solid	494
	CAD drawings	Inserted CAD drawing can’t be repositioned or rotated on the page	487
	CAD drawings	When you add Visio shapes to an inserted CAD drawing, they’re the wrong size	481
	Calendar shape	When you try to subselect a calendar shape to format it, an error message appears	333
	Color Scheme command	Color Schemes command is missing or nothing happens when a color scheme is applied	60
	Concentric Layer shapes	Text doesn’t fit in an onion layer	317
	Connections and glue	Shapes won’t stay connected, and the handles don’t turn red	68
	Connector text	A connector line shows through text even though the text background is solid	383
	Custom Property sets	After editing property names in a set, the changes do not appear in the Custom Properties window for selected shapes	188
D	Database menu	Database menu is no longer visible	556
	Database model diagrams	Visio does not create the foreign key when you connect parent and child tables	575
	Distribute Shapes command	Distribute Shapes command doesn’t arrange shapes precisely enough	453
	Door shapes	Doors are not oriented correctly, and I can’t rotate them	528
	Double Tree and Multi-Tree shapes	When moving a tree branch, the entire tree structure moves instead	315
	Drawing file distribution	You need to share a Visio diagram with someone who doesn’t have Visio	218
	Drawing scales	Copied shapes look out of proportion when pasted into a scaled drawing	511
E	Export To Data base comand	Add button is not available in the Export To Database dialog box	720
	Exporting shapes	Some shapes don’t appear when exported to other formats	221
F	Find Shapes command	Find Shape tool does not locate master shapes that have been customized	619
G	Gantt chart alignment	Visio doesn’t align simultaneous tasks correctly	341
	Graphics display	Visio displays HTML code instead of graphics	162
	Groups	When you subselect a shape in a group, you can’t reposition the shape	673
	Guides	A shape won’t snap or glue to a guide or guide point	445
I	Importing CAD	CAD file does not import as expected in Visio files	478
	Importing DWG files	After importing a DWG file, the drawing scale cannot be changed	480
	Importing graphics	An imported image doesn’t appear correctly in an embedded diagram	223
	Importing graphics	Quality is poor with an imported graphic file	225
	Importing graphics	An imported graphic cannot be edited in Visio as expected	227
	Importing graphics	Imported drawing can’t be selected or right-clicked	482
	Insert Picture command	Insert Picture From Scanner Or Camera command won’t work	228
L	Lay Out Shapes	Lay Out Shapes command doesn’t lay out certain command shapes in the diagram	76
	Lay Out Shapes command	Connectors go haywire when using the Lay Out Shapes command with a flowchart	268
	Linked drawing files	Deleting records from a linked Excel worksheet causes an error	730
	Linked shapes	Copying a linked shape either copies the same link or doesn’t copy any link	726
	Linking and embedding	You receive an error when you edit a linked or embedded diagram	210
	Linking and embedding	Message to update links gets in the way of the presentation	356
	Links	When you click a link to a Visio diagram, Internet Explorer opens instead of Visio	153
	Links	In Netscape Navigator, multiple hyperlinks appear on the shape but they all jump to the same place	160
M	Macros in file	Opening a Visio drawing file causes a message about macros to appear	30
	Milestone shapes	After typing a milestone or interval description, the date disappeared	328
N	Network shapes	When typing to replace a label on a network shape, Visio creates a new label instead of overwriting the existing one	381
O	Open command	Option to open a file as an original or copy, or as readonly, seems to be missing	611
	Organization chart layout	The organization chart looks too crowded or the spaces between the shapes are uneven	297
	Organization chart layout	The automatic layout options have no effect on the organization chart	298
P	Patterns it to a line	Custom line end pattern doesn’t appear when you apply	704
	Pencil tool	When closing a line segment, the line stretches instead	646
	Plan menu	Plan menu does not appear on the menu bar, or commands on the Plan menu seem to be missing	769
	Print command	Print command causes a page orientation error	243
	Print command	Your drawing prints on multiple pages, and you want it to fit on one page	247
	Print command	Enlarging a drawing causes unnecessary blank printed pages	248
	Print command	Saving a file causes it to print	255
	Printing shapes	Some shapes don’t appear in the printed drawing	253
	Printing text	Printed text looks different from text on the screen	258
	Process engineering shapes	A new shape in a PFD or P&ID does not show up in the Component Explorer or Category Explorer	824
	Process engineering shapes	An equipment shape in a P&ID or PFD no longer works—its tag and other information have been deleted	837
	Property Reporting Wizard	You can’t find the Property Reporting Wizard used to create network reports in Visio 2000	389
R	Refresh Data command	Refresh Data command does not update the information in the space plan	784
	Refresh Data command	Refreshing the data in the space plan overwrites changes that were made to the diagram	785
	Reports	When running a report, Visio displays a message that no shapes had the selected properties or satisfied the report selection criteria	194
	Reverse engineering	Some elements of the C++ project were not reverse engineered correctly	605
S	Save As Web Page command	Error appears when you try to rename a file created by the Save As Web Page command	159
	Search for Shapes command	Search For Shapes doesn’t locate a shape that’s used in a diagram	41
	Shape colors	When you copy shapes to another Visio drawing file or Microsoft Office document, they change color	709
	Shape formatting	A shape won’t accept formatting	57
	Shape formatting	When you copy shapes to another Visio drawing file, their formatting changes	684
	Shape Names	Shape names are not readable on stencils	26
	Shape selection	Shape cannot be selected	44
	Shape selection	A shape cannot be stretched or resized	57
	Shape Subselection	Subselecting a shape in a group causes gray box handles to appear	47
	Shape vertex	You can’t select the vertex you want to change in the ShapeSheet window	648
	Shapes Window	The Shapes window splits the stencil windows in two	20
	Space plan shapes	After adding space shapes to a floor plan, all the furniture and other shapes have green stripes	772
	Space plan shapes	After you have added network or other shapes to a space plan, they don’t appear in the Explorer window	791
	Space plan shapes	Shapes and text in a space plan are too large	795
	Styles	Nothing happens when a style is applied to a shape	684
T	Task bar shapes	An error appears when you select a task bar shape	343
	Text color	Text in the drawing file won’t display in a transparent color	252
	Text color	You need text in Visio to be a specific color that doesn’t show up well on a slide	350
	Text display	Text appears smoother than in Visio 2000, but it’s not as legible at different zooms	85
	Text display	When you type in a shape, Visio zooms in so that the text is legible, but then when you work in the drawing, you can’t read the text anymore	86
	Text display	Is there a way to distinguish “model space” text from “paper space” text as some CAD programs can do?	90
	Text display	Text in the drawing looks different than it did in previous versions of Visio	251
	Title block shape	Title block shape resizes unevenly when stretched	138
U	UML menu	UML menu is no longer visible	586
	UML Model Explorer window	Model Explorer is no longer visible	588
	Ungroup command	Visio displays a message when ungrouping	670
W	Wall shapes	Walls don’t connect correctly	523
	Wall shapes	When you add shapes to a floor plan, you accidentally move walls and other structural shapes	534
	Web site map shapes	Some shapes in the site map appear dimmed	395
	Web site maps	List and Filter windows don’t display a type of link that the Web site includes	399
	Web site maps	Site map doesn’t display all the levels that were specified in the Generate Site Map dialog box	402