Why We Wrote This Book

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We want the chief information officers (CIOs) and information technology (IT) managers who choose to deploy VoIP in their organizations to look good. Plenty of books can provide you with technical details about VoIP, but few explain in plain language how to make it run successfully in an enterprise.

We have designed our book to start with fairly simple concepts, with each chapter building on the knowledge gained from previous chapters. We have made few assumptions about your background, other than expecting some basic understanding of the two key terms in the title: voice telephone conversations and IP data networking.

This is not a technical manual about the inner workings of industry standards such as H.323, G.711, and RTP. However, it covers the implications of these standards for implementing and managing a VoIP system.

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