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Taking Charge of Your VoIP Project
By John Q. Walker, Jeffrey T. Hicks
 
Publisher : Cisco Press
Pub Date : February 23, 2004
ISBN : 1-58720-092-9
Pages : 312


Strategies and solutions for successful VoIP deployments

Justify your network investment

  • The step-by-step approach to VoIP deployment and management enables you to plan early and properly for successful VoIP integration with your existing systems, networks, and applications.

  • The detailed introduction offers a common grounding for members of both the telephony and data networking communities.

  • IT managers and project leaders are armed with details on building a business case for VoIP, including details of return-on-investment (ROI) analysis and justification.

  • A VoIP deployment is presented as a major IT project, enabling you to understand the steps involved and the required resources.

  • The comprehensive look at quality of service and tuning describes when and where to use them in a VoIP deployment. These are often the most complex topics in VoIP; you'll get smart recommendations on which techniques to use in various circumstances.

  • You learn how to plan for VoIP security, including prevention, detection, and reaction.

Voice over IP (VoIP) is the telephone system of the future. Problem is, VoIP is not yet widely deployed, so there are few skilled practitioners today. As you make your move to VoIP, how will you know how to make VoIP work and keep it working well? What changes will you need to make without disrupting your business? How can you show your return on this investment?

Many books contain technical details about VoIP, but few explain in plain language how to make it run successfully in an enterprise. Taking Charge of Your VoIP Project provides the detailed plans you need to be successful in your organization's deployment of VoIP. Through their years of work in the field, authors John Q. Walker and Jeffrey T. Hicks bring a project-oriented approach to VoIP, with much-needed clarity on getting VoIP to work well.

Taking Charge of Your VoIP Project starts with simple concepts, each chapter building on the knowledge from the last. Although not a technical manual, you learn about the standards, such as H.323, G.711, and Real-Time Transport Protocol (RTP), and the implications they have on your VoIP system. Most importantly, you'll gain expert advice and a systematic guide on how to make VoIP work for your organization.

This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies.



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Prev don't be afraid of buying books Next
   
   
•  Table of Contents
•  Index
Taking Charge of Your VoIP Project
By John Q. Walker, Jeffrey T. Hicks
 
Publisher : Cisco Press
Pub Date : February 23, 2004
ISBN : 1-58720-092-9
Pages : 312


    Copyright
    About the Authors
    About the Technical Reviewers
    Acknowledgments
    Why We Wrote This Book
    Who Should Read this Book
    How This Book Is Organized
      Chapter 1.  VoIP Basics
      In the Telephony Community
      In the Data-Networking Community
      Chapter Summary
      End Notes
      Chapter 2.  Building a Business Case for VoIP
      A VoIP Business Case
      VoIP Benefits and Obstacles
      Analyzing VoIP ROI
      Getting a Good ROI
      Chapter Summary
      End Notes
      Chapter 3.  Planning for VoIP
      Planning, Analysis, and Assessment
      Evaluation and Purchase
      Deployment, Tuning, and Testing
      Chapter Summary
      End Notes
      Chapter 4.  Do It Yourself, or Outsource?
      Why Outsource?
      Some Options for Outsourcing
      Whether to Outsource—And to Whom?
      A Methodology for Approaching Outsourcing
      Chapter Summary
      End Notes
      Chapter 5.  Quality of Service and Tuning
      Sharing a Network
      QoS: What and Why
      Network QoS Techniques
      Tuning Choices
      Configuration and Testing
      QoS and Tuning Recommendations
      Chapter Summary
      End Notes
      Chapter 6.  Ongoing VoIP Management
      Understanding VoIP Management
      Managing Operations
      Maintaining High Availability
      Maintaining Call Quality
      Accounting and Billing
      Chapter Summary
      End Notes
      Chapter 7.  Establishing VoIP SLAs
      Determining What to Measure in a VoIP SLA
      Implementing VoIP SLAs
      Chapter Summary
      End Notes
      Chapter 8.  VoIP Security
      Network Security Is Tough!
      Three Stages in Managing Security
      Problem Areas for VoIP Security
      VoIP Security Recommendations
      Chapter Summary
      Conclusion
      End Notes
    Index

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