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Taking Charge of Your VoIP Project

ISBN: 1587200929
EAN: 2147483647

Year: 2004
Pages: 90

Authors: Hillary J. Michaud, Jeffrey T. Hicks

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• Main Page
• Table of Contents
• Copyright
• About the Authors
• About the Technical Reviewers
• Acknowledgments
• Why We Wrote This Book
• Who Should Read this Book
• How This Book Is Organized
• Chapter 1. VoIP Basics
• In the Telephony Community
• In the Data-Networking Community
• Chapter Summary
• End Notes
• Chapter 2. Building a Business Case for VoIP
• A VoIP Business Case
• VoIP Benefits and Obstacles
• Analyzing VoIP ROI
• Getting a Good ROI
• Chapter Summary
• End Notes
• Chapter 3. Planning for VoIP
• Planning Analysis and Assessment
• Evaluation and Purchase
• Deployment Tuning and Testing
• Chapter Summary
• End Notes
• Chapter 4. Do It Yourself or Outsource?
• Why Outsource?
• Some Options for Outsourcing
• Whether to Outsource?And to Whom?
• A Methodology for Approaching Outsourcing
• Chapter Summary
• End Notes
• Chapter 5. Quality of Service and Tuning
• Sharing a Network
• QoS What and Why
• Network QoS Techniques
• Tuning Choices
• Configuration and Testing
• QoS and Tuning Recommendations
• Chapter Summary
• End Notes
• Chapter 6. Ongoing VoIP Management
• Understanding VoIP Management
• Managing Operations
• Maintaining High Availability
• Maintaining Call Quality
• Accounting and Billing
• Chapter Summary
• End Notes
• Chapter 7. Establishing VoIP SLAs
• Determining What to Measure in a VoIP SLA
• Implementing VoIP SLAs
• Chapter Summary
• End Notes
• Chapter 8. VoIP Security
• Network Security Is Tough
• Three Stages in Managing Security
• Problem Areas for VoIP Security
• VoIP Security Recommendations
• Chapter Summary
• Conclusion
• End Notes
• Index
• SYMBOL
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
• K
• L
• M
• N
• O
• P
• Q
• R
• S
• T
• U
• V