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There are many dates associated with each ticket, everything from when the ticket was originally created, to when it was last modified, to when it was resolved. The system automatically sets some of these at the time of certain actions, while some can be modified by anyone with the appropriate rights.
The Created, Last Contacted, Last Updated, and Resolved dates are maintained by RT itself everytime the ticket is modified. Starts and Due can be set by anyone with permissions to modify the ticket. |
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