Chapter Six: Intervention Implementation and Change

Introduction to Intervention Implementation and Change

¹ Rothwell, 1996a

² Rothwell, 1996a

Change Management

¹ Dormant, 1997, p. 432

² Felkins, Chakiris, and Chakiris, 1993, p. 26

³ Dalziel and Schoonover, 1988, pp. 108 “127

⁴ Grossman, 1974, pp. 123 “127

⁵ Kirkpatrick, 1985

⁶ Jellison, 1993

⁷ Blanchard, Zigarmi, and Zigarmi, 1994, pp. 1 “31

⁸ Chang, 1992, p. 6

⁹ Weisbord, 1987

¹⁰ Deming, 1982

¹¹ Juran, 1992

^{12 .} Ishikawa, 1968

¹³ Greer, 1996

¹⁴ Frame, 1987, p. 5

¹⁵ Knutson and Bitz, 1991, p. 16

¹⁶ Thomsett, 1990

¹⁷ Spendolini, 1992, p. 9

¹⁸ Cheney, 1998, p. 2

¹⁹ Cheney, 1996, pp. 3 “4

²⁰ Spendolini, 1991, pp. 151 “172; Cheney, 1996, p. 12

²¹ Kaufman, Thiagarajan, and MacGillis, 1997, p. 14

Process Consulting

¹ Bellman, 1990, p. 66

² Bennis and Mische, 1995, p.13

³ Lippitt and Lippitt, 1978, pp. 9 “26

⁴ Lippitt and Lippitt, 1978, p. 23

⁵ Robinson and Robinson, 1995; Block, 1981

Employee Development

¹ Carnegie Commission on Higher Education, 1973

² OCED, 1997

³ OCED, 1998, p. 3

⁴ Stata, 1989, p. 64

⁵ Swotzky and Morrison, 1997

⁶ Veum, 1996; Bassi, Cheney, and Van Buren, 1997; OCED, 1997

⁷ Watkins and Marsick, 1993

⁸ Zuboff, 1988, p. 395

⁹ Galagan, 1991, p. 37

¹⁰ Galagan, 1991, p. 38

¹¹ Dixon, 1992

¹² Kline and Saunders, 1993

¹³ Younger, 1993, p. 1

¹⁴ Meister, 1998

¹⁵ Hain, 1998

¹⁶ Eurich, 1985, p. 2

¹⁷ Bowsher, 1989, p. 44

¹⁸ Noe, 1998

¹⁹ Noe, 1998

²⁰ McDermott, 1990b, p. 47

²¹ Doyle, Mansfield, and Van Tiem, 1995

²² McDermott, 1990a

Communication, Networking, and Alliance Building

¹ Hamilton, 1997, p. 11

² Hamilton, 1997, p. 13

³ Birdwhistell, 1970, p. 158

⁴ Gregorc, 1985; Butler, 1984

⁵ Hamilton, 1997, pp. 120 “121

⁶ Hamilton, 1997, p. 19

⁷ Hamilton, 1997, p. 20

⁸ Anderson, 1992, p. 23

⁹ Hamilton, 1997, pp. 409 “410

¹⁰ Kotter, 1982, p. 67

¹¹ Simon and Sexton, 1994, pp. 14 “17