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tasks (within activities), 176
taxes, 209-210
teams, 257
technology
availability of, 103-105
BPR and failure of, 90-91
computer telephony interface, 22
costs of, 104
creating efficiencies with, 81, 83
and outsourcing of IT functions, 50
risk and experience with, 74-75
see also information technology
template, risk, 211
termination costs, 209
time
BPR and reduction of, 83-86
in intrinsic value calculation, 204
time drivers, 178
timing risks, 213
top-down-driven initiatives, 78-79
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