As indicated in the body of this book, we accumulated much unstructured evidence from semi-structured interviews and especially through our WebCue online interviews. We perform a number of content analyses of these texts . These include Concordance Software (Oxford Concordance Program) to obtain KWIC analysis (keyword in context) and word-frequency counts, linguistic analysis (StyleWriter), NUD*IST and similar.
These methods provided a structured approach to assist the qualitative researcher to extract key factors and findings that complemented and reinforced the questionnaire-based research.