Marketing Across Cultures
Authors: Trompenaars F. Woolliams P.
Published year: 2004
Pages: 28-29/82
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START-UP COSTS

From a business perspective, international franchising appears to offer lower risk than other means of entering overseas markets, because fewer up-front investments are necessary. With increasing political turmoil and the ever- accumulating balance of payment deficit of the Bush administration, franchising looks like an attractive option for any American business wanting to move abroad. Despite these propositions , US franchise systems have been slow and hesitant to expand internationally though they are well established in domestic markets. Many reasons may account for this but it is likely that while there were ample growth opportunities at home the imperative to go elsewhere was lacking. Additionally many companies lacked international experience, had limited financial resources, and assessed the risks of operating in foreign markets as being too high (Eroglu, 1992).

The assertive view is that franchising is a bold and imaginative concept and offers perhaps the fastest , most proven technique to introduce commercial methods of distributing goods and services, creating jobs, and encouraging entrepreneurship in countries starved for decades of most of these features of society that are taken for granted in the west. One cannot but be struck by how often franchising, with its familiar components and easily understood principles, serves as a sort of bridge between widely varying cultures, sometimes even where there are ancient rivalries. United by the shared goal of bringing developing countries into the mainstream of the world economy, franchising can be seen as a tool to use in reaching that goal. And this recognition is a powerful incentive to set aside language, cultural, and historic barriers (Zeidman, 1993).



POLITICAL RISKS

In the immediate aftermath of the 9/11 attacks, symbols of America became targets all over the world. As the most recognized American icons, franchises were high on the hit list of those protesting against the bombing campaign in Afghanistan and later the war in Iraq. The franchised operations were a representation of the American Way. In Karachi, crowds chanting "Death to America" made their way through the streets of Pakistan's largest city and, when turned away at the US consulate, headed straight for one of the 18 Kentucky Fried Chicken units and set it alight. In Indonesia, home of the world's largest Muslim population, three KFCs were looted. Similar actions and boycotts of American products spread well beyond Muslim countries , too.

Consider the widespread problems faced by McDonald's - a pipe bomb in Istanbul; a bombing in Xian, China; a revelation the following July that militants arrested for a bomb attack on the US consulate in Karachi had also been planning to bomb McDonald's; a bombing of a franchised unit in a suburb of Beirut; another blown up in Moscow in October, 2002; one torched in Riyadh, Saudi Arabia the following month; three people killed at a McDonald's at an eastern Indonesian town on the occasion of the breaking of the Ramadan fast. Indeed, since 1990, franchises have been bombed or burned by various groups in France, Belgium, Mexico, Britain, Chile, Serbia, Colombia, South Africa, Turkey, and Greece. The most recent attack to the date of writing, following the beginning of the Iraq war, wounded five in a suburban store in Beirut. Such actions were unlikely to have been considered at the risk assessment planning stage when franchising in these countries was being evaluated.


Marketing Across Cultures
Authors: Trompenaars F. Woolliams P.
Published year: 2004
Pages: 28-29/82
Buy this book on amazon.com >>