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Validation process, 56-57, 60-63
Vendor management, 179-180
critical path, 116
definition of, 78
of existing vendors, 180-182
general guidelines in, 190-192
implementation pyramid for, 111
implementation strategy, 77-81
of new vendors, 182-183
project plan, 109, 114, 121
RFP (request for proposal) in, 187-189
rules of engagement, 181
scheduling in, 107-110
steps in, 190-192
Vendors, 179-180
existing, 180-182
new, 182-183
pricing by, 185-186
relationship with customers, 180, 186
in rolled-up implementation strategies, 78
selection process, 183-187
services of, 179
support by, 20
Ventilation system, 66
Video conferencing, 78
lessons learned in, 271-272
target state, 53
Voice mail provisioning process, 20
workflow, 44
Voice services, 78
Voice/telecom support, 203
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