Index_Q

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P

Parenthood, 277

Password administration, 21

PBX (private branch exchange) telephony, 49

triggers for, 99-101

vendors, 78

Perfect project, dreaming of, 269

Performance issues, root causes of, 212

Permanent virtual circuits (PVCs), 167

Personal attributes of project managers; see also Professional skills; Project managers

builder's mentality, 293

common sense, 294-295

energy level, 296-297

equanimity, 295

goal orientation, 297

maturity, 295

problem solving, 294

self-confidence, 295-296

Superman factor, 297-298

tolerance, 295

Personal computers (PCs), 50

in budgetary laundry list, 172

replacing, 12, 144

Personalities, 5

Personal preference, in selecting technologies, 48-49

Phased rollout, 98

Pilot, 98

Plan B, 84-85

documenting, 151

pulling together, 101-102

and risks, 58, 85-86

strategies in, 97, 98

triggers in, 97-99, 140

in WAN (wide area network) implementation, 102-104

Planning process, see Project plan

Points of presence (POP), 261-262

Politics

in budget management, 163-164

and senior management, 247-248

POP (points of presence), 261-262

PO (purchase order), 134

Positive contributing factors, 259-260; see also Negative contributing factors; Projects

budget, 263

developing excellent requirements, 260

implementation strategy approach, 261

risk identification, 262-263

starting point of projects, 261-262

Pricing, 185-186

Print servers, 138, 139

Print services, 144

Private branch exchange, see PBX (private branch exchange) telephony

Problem solving, 245-247, 294

Procrastination, 248-249

Procurement, 15

dependencies, 115

and slippage of project, 141

tasks in, 213

vendors, 180

Product identification, 30

Production support models, 197-198

Product life cycles, 21

Professional skills of project managers, 285; see also Project managers

advocacy skills, 286-287

attention to details, 292-293

leadership skills, 285-286

organizational skills, 290-292

relationship building, 289-290

solicitation skills, 287-289

work ethic, 293

Profits, 10

Program managers, 12

Project administrators, 127

Project adult, 276-278

Project jeopardy, 132-135

Project managers, 241, 299-300

as Answer Man, 130-132

autonomy of, 242-243

bad news, 238

communications strategy, 153-155

consulting, 298-299

day in life of, 275-276

dealing with beneficiaries, 219-220

dealing with customers, 219

experience and training of, 279-285

implementation strategies, 67

internal, 168

interviewing techniques, 23-24

managing objections, 222-225

negotiations by, 238-239

personal attributes of, 293-298

in politics of bad news and escalation, 130

professional skills of, 285-293

as project adult, 276-278

in raising project jeopardy, 132-135

relationship with customers, 236-238

roles and responsibilities of, 2, 206-209, 268

rules of engagement, 127-128

in selling the critical path, 117-119

in understanding benefits of projects, 8-9

working with people, 205-206

Project plan

checking status against, 135-137

details of, 119-120

mapping requirements to, 42

objectives in, 105-106

steps in, 106-107

team leads in, 121-124

for vendor management, 109, 114, 121

Project planners, 127

Project pyramid, 110-115

Project risk, 86, 90-91

Projects, 2-3; see also Big Thirteen interrogatory

agendas in, 5

assumptions in, 3-4

benefits of, 8-11

costs of, 15

customers of, 11-12

dependencies, 16-17

disconnects in, 4

exposure to perception, 258-259

failure of, 51-52

implementation strategy approach in, 261

information discovery techniques, 22-23

issues in, 4

and legacy environment, 12-15

negative contributing factors to, 263-268

obstacles to, 5

personalities in, 5

positive contributing factors to, 260

risks, 17-18

shelf life of, 21

sponsors of, 12

starting points of, 261-262

success metrics, 18-20

support for, 20-21

timeline of, 15-16

views, 73

Project teams; see also Team management coaching and mentoring in, 211-213

decision making, 209-211

following the "bouncing ball" in, 214

infighting in, 211

leadership, 206

lessons learned, 268-270

ownership, 213-214

table manners, 214-215

timelines, 16

Proof of concept, 61, 98

Provisioning module, 29

Proxy servers, 46, 47

Public presentations, 223

Public projects, 8

Public telephone network services, benefits of, 9

Purchase order (PO), 134

Purchasing documents, 152

PVCs (permanent virtual circuits), 167



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Complex IT project management(c) 16 steps to success
Complex IT Project Management: 16 Steps to Success
ISBN: 0849319323
EAN: 2147483647
Year: 2004
Pages: 231
Authors: Peter Schulte

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