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Parenthood, 277
Password administration, 21
PBX (private branch exchange) telephony, 49
triggers for, 99-101
vendors, 78
Perfect project, dreaming of, 269
Performance issues, root causes of, 212
Permanent virtual circuits (PVCs), 167
Personal attributes of project managers; see also Professional skills; Project managers
builder's mentality, 293
common sense, 294-295
energy level, 296-297
equanimity, 295
goal orientation, 297
maturity, 295
problem solving, 294
self-confidence, 295-296
Superman factor, 297-298
tolerance, 295
Personal computers (PCs), 50
in budgetary laundry list, 172
replacing, 12, 144
Personalities, 5
Personal preference, in selecting technologies, 48-49
Phased rollout, 98
Pilot, 98
Plan B, 84-85
documenting, 151
pulling together, 101-102
and risks, 58, 85-86
strategies in, 97, 98
triggers in, 97-99, 140
in WAN (wide area network) implementation, 102-104
Planning process, see Project plan
Points of presence (POP), 261-262
Politics
in budget management, 163-164
and senior management, 247-248
POP (points of presence), 261-262
PO (purchase order), 134
Positive contributing factors, 259-260; see also Negative contributing factors; Projects
budget, 263
developing excellent requirements, 260
implementation strategy approach, 261
risk identification, 262-263
starting point of projects, 261-262
Pricing, 185-186
Print servers, 138, 139
Print services, 144
Private branch exchange, see PBX (private branch exchange) telephony
Problem solving, 245-247, 294
Procrastination, 248-249
Procurement, 15
dependencies, 115
and slippage of project, 141
tasks in, 213
vendors, 180
Product identification, 30
Production support models, 197-198
Product life cycles, 21
Professional skills of project managers, 285; see also Project managers
advocacy skills, 286-287
attention to details, 292-293
leadership skills, 285-286
organizational skills, 290-292
relationship building, 289-290
solicitation skills, 287-289
work ethic, 293
Profits, 10
Program managers, 12
Project administrators, 127
Project adult, 276-278
Project jeopardy, 132-135
Project managers, 241, 299-300
as Answer Man, 130-132
autonomy of, 242-243
bad news, 238
communications strategy, 153-155
consulting, 298-299
day in life of, 275-276
dealing with beneficiaries, 219-220
dealing with customers, 219
experience and training of, 279-285
implementation strategies, 67
internal, 168
interviewing techniques, 23-24
managing objections, 222-225
negotiations by, 238-239
personal attributes of, 293-298
in politics of bad news and escalation, 130
professional skills of, 285-293
as project adult, 276-278
in raising project jeopardy, 132-135
relationship with customers, 236-238
roles and responsibilities of, 2, 206-209, 268
rules of engagement, 127-128
in selling the critical path, 117-119
in understanding benefits of projects, 8-9
working with people, 205-206
Project plan
checking status against, 135-137
details of, 119-120
mapping requirements to, 42
objectives in, 105-106
steps in, 106-107
team leads in, 121-124
for vendor management, 109, 114, 121
Project planners, 127
Project pyramid, 110-115
Project risk, 86, 90-91
Projects, 2-3; see also Big Thirteen interrogatory
agendas in, 5
assumptions in, 3-4
benefits of, 8-11
costs of, 15
customers of, 11-12
dependencies, 16-17
disconnects in, 4
exposure to perception, 258-259
failure of, 51-52
implementation strategy approach in, 261
information discovery techniques, 22-23
issues in, 4
and legacy environment, 12-15
negative contributing factors to, 263-268
obstacles to, 5
personalities in, 5
positive contributing factors to, 260
risks, 17-18
shelf life of, 21
sponsors of, 12
starting points of, 261-262
success metrics, 18-20
support for, 20-21
timeline of, 15-16
views, 73
Project teams; see also Team management coaching and mentoring in, 211-213
decision making, 209-211
following the "bouncing ball" in, 214
infighting in, 211
leadership, 206
lessons learned, 268-270
ownership, 213-214
table manners, 214-215
timelines, 16
Proof of concept, 61, 98
Provisioning module, 29
Proxy servers, 46, 47
Public presentations, 223
Public projects, 8
Public telephone network services, benefits of, 9
Purchase order (PO), 134
Purchasing documents, 152
PVCs (permanent virtual circuits), 167
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