Index_E

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D

Database administrators, 203

Data centers, 79

in budgetary laundry list, 172

moving applications servers in, 51-52

risk management in, 96

support types, 202-203

in vendor management project, 107

Data circuits, 78

Data jacks, 141

Data packets, 1

Dates, 15, 264

Day One vs. Day Two strategy, 98

Decision making, 209-211

Deliverables, 3; see also Projects

in call center project, 112

compatibility within the legacy environment, 12-15

objections to, 222

in project plans, 121

quality of, 147-148

target state chart for, 53

workflow analysis, 42

Deliverable view of projects, 73

Delivery, late, 146-147

Demilitarized zone (DMZ), 133, 203

Demographic data, 22

Dependencies, 16-17

in implementation strategies, 67

in project plans, 123

in SLA (service level agreement), 236

workflow analysis, 42

Design, 10

assumptions, 162-163

changes, 230

details, 70

Desktop support, handoffs to, 195

Details, 29; see also Requirements

attention to, 292-293

getting ready for, 119-120

Digital service units (DSUs), 167

Digital subscriber line (DSL), 46

Directories, 53

Disaster recovery, 20

in application platform, 88-89

cost of, 96

facilities for, 79

in runbooks, 202

in SLA (service level agreement), 236

support for, 203

in target state chart, 53

in vendor management project, 107

Disconnects, 4

in customer-vendor relationships, 180

RFP (request for proposal), 185

Discovery process, 3

techniques in, 22-23

workflow analysis in, 43

Divestitures, 21

DMZ (demilitarized zone), 133, 203

DNS (Domain Name System), 59, 227-228

Documentation, 122

guidelines, 152, 155

types of documents, 151-153

Domain Name System (DNS), 59, 227

Draft runbooks, 61

DSL (digital subscriber line), 46

DSUs (digital service units), 167

Duplication of effort, 74

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