TOOLS


The basic process improvement tools in any SPC program, including the nonmanufacturing programs, focus on the following:

  • Examine how we do things now

  • Analyze activities to determine which activities add value

  • Identify possibilities for improvement

  • Demonstrate improvement

Typical starter tools are as follows :

  • Process flow chart

  • Cause and effect diagram

  • Pareto diagram

  • Scatter diagram

  • Histogram

  • Control charts

  • Normal distribution analysis

For a detailed discussion of these tools, see Chapters 2, 3, 5, 8 “10, and 13, as well as Burr (1976), Duncan (1986), Stamatis (1996), and others.




Six Sigma and Beyond. Statistical Process Control (Vol. 4)
Six Sigma and Beyond: Statistical Process Control, Volume IV
ISBN: 1574443135
EAN: 2147483647
Year: 2003
Pages: 181
Authors: D.H. Stamatis

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