REFERENCES

Automotive Industry Action Group (AIAG), Advanced Product Quality Planning and Control Plan. Chrysler Co., Ford Motor Co., and General Motors. Distributed by AIAG, Southfield, MI, 1995 .

Mayne, E. et al., Quality Crunch, Ward's AUTOWORLD , July 2001 , pp. 14-18.

Mintzberg, H., The Rise and Fall of Strategic Planning , New York Free Press, New York, 1994 .

Stamatis, D.H., Advanced Quality Planning. A Commonsense Guide to AQP and APQP , Quality Resources, New York, 1998 .