Selected bibliography

Block M. R. Implementing ISO 14001. Milwaukee, WI: Quality Press, 1997.

Breyfogle, W. F.,M. J. Cupello, and B. Meadows. Managing Six Sigma: a Practical Guide to Understanding, Assessing and Implementing the Strategy that Yields Bottom Line Success. New York: John Wiley & Sons, 2001.

Clarke, T., and S. Clegg Changing Paradigms : The Transformation of Management Knowledge for the 21st Century. London: Harper Collins, 1998.

Deming, W. E. Out of Crisis. Cambridge, MA: MIT, 1986.

Dennison, M. S. OSHA and EPA Process Safety Management Requirement, A Practical Guide for Compliance. London: International Thompson Publishing Europe, 1994.

Evans, J. R., and W. M. Lindsay. The Management and Control of Quality. New York: West Publishing Company, 1995.

Fuller, H. T. "Observation About the Success and Evolution of Six Sigma at Seagate" Quality Engineering Journal 12, No. 3 (2000), pp. 311–315.

Hahn, J. G.,N. Doganaksoy, and R. Hoerl. "The Evolution of Six Sigma." Quality Engineering Journal 12, No. 3 (2000), pp. 313–326.

Harry, M., and R. Schroeder. Six Sigma, The Breakthrough Management Strategy Revolutionizing the World's Top Corporations. New York: Doubleday, 2000.

Haskett, J. Service Breakthroughs. New York: Free Press, 1990.

Hoyle, D. IS09000 Quality Systems Handbook. Bodenham, England: Butford Technical Publishing, 1994.

ISO 14000: International Environmental Management Standards.

ISO 14001: Environmental Management System—General Guidelines on Principles for Use.

ISO 14004: Environmental Management System—General Guidelines on Principles, Systems, and Supporting Techniques.

ISO 14010: Guidelines for Environmental Auditing—General Principles on Environmental Auditing.

ISO 14011/1: Guidelines for Environmental Auditing—Audit Procedures Audit of Environmental Management Systems.

ISO 14012: Guidelines for Environmental Auditing—Qualification Criteria for Environmental Auditors.

ISO 14020: Goals and Principles of All Environmental Labeling.

ISO 14024: Environmental Labels and Declaration—Environmental Labeling Type I—Guiding Principles and Procedures.

ISO 14031: Evaluation of Environmental Performance.

ISO 14040: Environmental Management—Life Cycle Analysis—Principle and Framework.

ISO 14041: Environmental Management—Life Cycle Analysis—Life Cycle Inventory Analysis.

ISO 14042: Environmental Management—Life Cycle Analysis-Impact Assessment.

ISO 14043: Environmental Management—Life Cycle Analysis-Interpretation.

Lovelock, C. H. Managing Services: Marketing, Operations and Human Resources. Englewood Cliffs, NJ: Prentice-Hall, 1992.

Michaud, P. A. Accident Prevention and OSHA Compliance. Boca Raton, FL: CRC Press, 1995.

Prahalad, C. K., and G. Hamel "The Core Competence of the Corporation," Harvard Business Review (May–June 1999), pp. 79–91.

Roberts H,. and C. Robinson. ISO 14001 EMS Implementation Handbook. Bodenham, England: Butford Technical Publishing, 1998.

Sanders D., and C. Hild. A Discussion of Strategies for Six Sigma Implementation. Quality Engineering Journal 12, No. 3 (2000), pp. 303–309.

Svendsen, A. The Stakeholder Strategy: Profiting from Collaborative Business Relationships. San Francisco: Berrett Koehler, 1998.

Tennant, G. Six Sigma: SPC and TOM in Manufacturing and Service. Brookfield, VT: Gower Publishing Limited, 2001.

Tweeddale, M. Application of Quality Assurance Principles in Risk Management. Brisbane, Australia: Risk Management Conference, 1995.

Wheeler, D., and M. Sillanpaa. The Stakeholder Corporation. London: Pitman, 1997