References


Eckes, G. Making Six Sigma Last. New York: John Wiley & Sons, 2001.

Stamatis, D. H. Total Quality Service. Delray Beach, FL: St. Lucie Press, 1996.




Six Sigma Fundamentals. A Complete Guide to the System, Methods and Tools
Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools
ISBN: 156327292X
EAN: 2147483647
Year: 2003
Pages: 144
Authors: D.H. Stamatis

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