Providing the Correct Level of Training


Different levels of training should be provided as the testing process unfolds. Typically, the highest-level resources are involved during the proof of concept phase, and this testing process, along with knowledge transfer from the consultants assisting with the project or the in-house subject matter experts, serves as the highest level training. Of course, external training is always helpful especially prior to the design of the user environment because the more informed the decision makers are the better suited the end results will be to the needs of the user community.

The next level of training is for the site collection administrators and can be given by the consulting resources involved with the project in the proof of concept lab environment. If time permits, the prototype lab, which more closely resembles the final production environment, should be configured and used for these purposes. If the administrative resources attain a level of expertise prior to the pilot, they can actually be asked to fine-tune their own site collections for the pilot and be tasked with supervising the pilot process and helping the users learn the basics of SharePoint 2003.

Finally, the end users need to be provided with several levels of training. Classroom-style training is helpful to give an initial exposure to the average users, as well as customized training documents. These documents should provide the following information at a minimum:

  • A summary of the overall structure of the environment including the key URLs of the portal(s) and top-level websites, as well as policies on browsers and client configurations that will be supported

  • Where to turn for help, including help resources provided on the SharePoint 2003 configuration and company resources

  • An overview of the main components of the portal, including the areas, personal sites, and searching

  • An overview of the top-level websites and the main lists, libraries, and other Web Parts they are expected to use

  • An overview of how to perform the main tasks in the document libraries and lists that they are expected to use

  • Company policies concerning which types of files can be uploaded, size restrictions, antivirus policies, types of access permitted, and similar items




Microsoft SharePoint 2003 Unleashed
Microsoft SharePoint 2003 Unleashed (2nd Edition) (Unleashed)
ISBN: 0672328038
EAN: 2147483647
Year: 2005
Pages: 288

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