Getting technical support involves opening a problem ticket called PMR , which is used to store details and keep track of the progress and status of the problem. Prior to making the initial call, you need to collect the following basic information:
Once a PMR is opened, it will be queued and assigned to a DB2 Level 2 Specialist, who will be contacting you to assess and analyze the problem. At that point, the DB2 Level 2 Specialist will be requesting detailed diagnostic and other related information. |