Summing Up


Don’t give the bad guy a gun—know what’s negotiable and what’s not negotiable before you start.

Conduct intelligence gathering before starting to negotiate. Continue gathering intelligence as you negotiate.

The first goal of the negotiator once negotiations start is to establish rapport.

There are no quick fixes in negotiations—don’t trust one even if it looks like a gimme.

The best way to build rapport with someone is by showing them respect. Don’t bully them, don’t look down on them.




Negotiate and Win. Proven Strategies from the NYPD's Top Hostage Negotiator
Negotiate and Win: Proven Strategies from the NYPDs Top Hostage Negotiator
ISBN: 0071737774
EAN: 2147483647
Year: 2003
Pages: 180

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