Deadlines, 18, 130–133
of other side, reading, 131–133
real, determining, 131
Deal breakers:
backside, 128–129
dealing with up front, 127–128
delaying dealing with, 128
determining, 129–130
Demands, 121–123
asking for, 123–125
danger of assumptions and, 125
meeting, 122–123
as needs, 122
negotiating team roles and, 126
outrageous, 126–130
Dignity of hostage, reinstating in hostage taker’s eyes, 105–107
Documentation, 20–21
Domestic incidents, 105
Dress of negotiator, message sent by, 29–30