My Mail Can't Be RetrievedWhen I check my mail, I get a "Fetch Error," saying that Mail couldn't connect to my mail server. This can happen for various reasons, such as a problem with your Internet connection, a misconfigured e-mail account, and so on. Use the following steps to correct the problem.
My Mail Can't Be SentWhen I try to send mail, I get an error message stating that my mail can't be sent. Troubleshooting this problem is quite similar to troubleshooting a problem retrieving mail. The only difference is in Step 7. You should carefully check the SMTP Host, SMTP User, and SMTP password boxes. If authentication is used for your SMTP account, make sure that the "Authentication" check box is checked. For help troubleshooting a problem with sending mail, see "My Mail Can't Be Retrieved," p. 326. Recipients of My Attachments Are Seeing Odd ThingsPeople to whom I send attachments see duplicate files, missing file attachment messages, and other odd things. This happens when the recipient's e-mail application does not fully support the AppleDouble encoding scheme that Mail uses to encode files you attach to your messages. Most e-mail applications will decode AppleDouble files well enough for the files to be used, although some strange things can happen on the recipient's end. A few e-mail applications can't decode AppleDouble at all. Problems with AppleDouble can be experienced with very old Mac e-mail applications, some Windows e-mail applications, and some Unix e-mail applications. In some cases, the recipients will receive two files for each file you attach. AppleDouble sends two files; one contains the file data and other contains the resource information. Most of the time, the recipient will be able to use one of the duplicate files normally. The recipient can safely ignore the resource file and can work with the data file. Tell the recipients who are having problems to try opening the files to determine which one is the correct file. The recipients can discard the unused resource files. The missing file attachment message can usually be ignored. If the recipient's e-mail application is not able to decode the files at all, you will have to find another means to transmit the files to them, such as an e-mail application that enables you to choose a different encoding scheme. Or, you can create a .Mac Web site to share the files. To learn how to use .Mac to share files, see "Using .Mac to Create and Serve Your Web Pages," p. 371. |