Chapter 25. Solving iTunes Music Store Problems
I N THIS CHAPTER
You will see that this is a short chapter. The reason is simple: You just aren't likely to encounter that many problems when working with the iTunes Music Store. The store, just like iTunes and the iPod, is well designed and works flawlessly most of the time. If you do encounter a problem, this chapter will help you find the solution.
Recovering Music That Wasn't Downloaded Successfully
If the download process for music you purchased wasn't completed for some reason (for example, you lost your Internet connection in the middle of the process), you can restart the download process to recover music you have purchased but weren't able to download successfully.
To do this, choose
Advanced, Check for Purchased Music
(see Figure 25.1). You will be prompted to enter the
Figure 25.1. You use the Check for Purchased Music command to recover music you have purchased but weren't able to download for some reason.
The music you have purchased will be checked against the music that has been successfully downloaded. If music is found that hasn't been downloaded successfully, you will be able to download it again. If you have successfully downloaded all the music you have purchased, you will see a message
Figure 25.2. When you see this message, you have downloaded all the music you have purchased.
Solving the "Not Authorized to Play" Problem
As you learned in the previous chapter, you can play music you have purchased on up to five computers at the same time. If you try to play purchased music and see the "This Computer Is Not Authorized to Play This Music" message, you need to authorize the computer before you can play the purchased music. If you already have five computers authorized, you will need to
The challenge can sometimes be remembering how many and which computers you have authorized. The "how many" part is easy. Just access the Apple Account Information screen for your account. The Computer Authorizations section will tell you how many computers are currently authorized to play music for the account (to learn how to access this screen, see "Viewing the Music You Have Purchased" on page 359 ).
The "which ones" part is a bit more difficult. The
Also remember that computers with which you are sharing music also count against the five-computer limit. If you are unable to play music because of authorization, make sure computers on the network aren't the cause of you being over your authorization limit.