Troubleshooting


An Application Doesn't Work Under OS 10.4

After I installed Mac OS 10.4, an application that had worked under previous versions stopped working.

The following are two reasons why this can happen:

  • The application is not version 10.4 compatible Version 10.4 includes many major changes from previous versions of Mac OS X. Some applications break when they run under 10.4. If an application does not work under 10.4, check the manufacturer's website to see whether the version you are running is compatible or whether a compatible version is available. If you had to reinstall the application, be sure to install any updates to the application you already had.

  • You did not move all required application files to your new Mac OS X installation If you performed a clean installation of 10.4, you need to ensure that any files the application installed in the system are moved from the previous version to the new version. The best way to do this is to reinstall the application from its original installer and updates.

To learn how to move files from the previous version of Mac OS X to 10.4, p. 1084.


If the version of the application you are using is supposed to be compatible with version 10.4 and you can't find any of that application's files in the previous version of Mac OS X's system, try reinstalling the application from the original disc or download the installer again. Make sure that you also reinstall any patches or updates that are available for it.

An Application Lost My Preferences Under OS 10.4

After I installed Mac OS 10.4, an application lost my preferences.

This happens if you don't move application system preference files (user preference files are stored within a user's Home folder that is preserved if you use the Preserve Users option when you choose the Archive and Install installation method) from the previous version of the Mac OS X system to the 10.4 system. Check the previous version of the operating system to ensure that you have moved all the application's files over. If you have, you might just have to reconfigure the application's preferences.

The Installer Won't Recognize a Partition

I can't choose the volume on which I want to install Mac OS X because the volume is grayed out.

On some machines, the installer won't be able to install Mac OS X on a volume that is not contained entirely within the first 8GB of its ATA hard drive. Affected machines might include PowerBook G3, Power Macintosh G3, Macintosh Server G3, and iMacs with processors running at 333MHz or less.

On the affected machines, you must install Mac OS X on a volume that is completely contained within the first 8GB of its hard drive.

If you have a hard drive that is larger than 8GB, you must partition that drive so it contains a volume that is 8GB or less in the first 8GB of the drive. You can select that partition to install Mac OS X.

If you have a partitioned drive, one of the first partitions must be 8GB or less. If not, you have to repartition the drive so one of the first partitions is less than 8GB.

To partition a drive, use the Disk Utility.

To learn how to partition a drive under Mac OS X, p. 898.


The Installer Couldn't Finish

The Mac OS X installer quits before it finishes the installation.

This problem can happen for two main reasons: Your Mac is not capable of running Mac OS X or a problem exists with the volume on which you are trying to install it.

If your Mac is not capable of running Mac OS X, the installer might not even start. However, it might start if you are running it on a machine that is one of the supported Macs but does not meet the minimum requirements, such as having at least 128MB of RAM. Your only option is to upgrade your Mac so it meets all the requirements or replace the Mac with a newer one.

The installer might also balk if a problem exists with the volume on which you chose to install it. Run the installer again and choose to erase and reformat the volume (if you didn't do so the first time). If you did choose to erase and reformat the volume, try to install it on another volume instead.

If none of this works, you should contact Apple for help.

One of My Monitors Doesn't Display, or Some Features Don't Work

I have more than one monitor installed on my Mac, but only one of them works under Mac OS X. Or a monitor works, but some of its features aren't available.

This occurs when Mac OS X does not support one of the graphics cards installed.

The solution is to obtain a Mac OS Xcompatible driver for your graphics card from the card's manufacturer.

My Mac Won't Connect

When my Mac tries to connect to the Internet to send my information to Apple, it can't connect.

If this happens, you will see a dialog box that offers a Retry button. Try to connect againtry to connect several times.

If you still can't connect to the Internet, your Internet account is probably not configured correctly. Cancel the attempt to connect and complete the Mac OS X installation process. After you have started up in Mac OS X, reconfigure your Internet connection.

You don't really need to connect to the Internet to complete the Mac OS X installation; the primary reason the installer tries to connect is so it can send your registration information to Apple.

For information on configuring your Internet account, p. 337.


The 10.4 System I Installed Is Not Working

After I installed Mac OS 10.4 over a previous version of Mac OS X, things became screwy.

If you are having problems (such as applications that worked fine before 10.4 that are now starting to quit unexpectedly) after installing Mac OS X 10.4 over a previous version, it probably means you are enjoying one of the situations in which the installer was incapable of properly upgrading your system. In this case, one of the following two solutions should get you running version 10.4 properly:

  • Use your backup to reinstall the previous version of Mac OS X, and then perform a clean install of Mac OS X version 10.4 Assuming that you followed good practice and backed up your system before attempting the upgrade, you can restore your previous system. Then, upgrade your system using the Erase and Format option.

    To learn how to perform a clean install of 10.4, p. 1090.


  • Prepare an empty volume and install Mac OS X on it Create an empty partition and install the OS on it. Then move any data you need from your backup system into your new system. This amounts to a total rebuild of your system, but sometimes, that is the only option you have.

To learn how to use Mac OS X tools to prepare and partition a disk, p. 894.


To learn how to perform a clean install of 10.4, p. 1090.




Special Edition Using MAC OS X Tiger
Special Edition Using Mac OS X Tiger
ISBN: 0789733919
EAN: 2147483647
Year: 2003
Pages: 317
Authors: Brad Miser

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