How to Leave Feedback
You can leave feedback from any item listing page; just click the Leave Feedback link. When you see the Leave Feedback page, shown in Figure 3.3, you can choose to leave Positive, Negative, or Neutral feedback, along with a brief comment (80
Figure 3.3. Leaving feedback comments for a transaction partner.
Make sure your feedback is accurate before you click the Leave Feedback button; you can't change your comments after they've been registered.
Figuring Out What Kind of Feedback to Leave
You should leave feedback at the end of every auctionwhether it was a positive or a negative experience for you. Don't
Table 3.2 offers some guidelines on when you should leave positive or negative feedbackand the types of comments you might use to embellish your feedback.
Table 3.2. Recommended eBay Feedback Comments.
As you can see, there's a proper feedback and response for every situation. Just be sure to think twice before leaving any feedback (particularly negative feedback). After you submit your feedback, you can't retract it.
Dealing with Negative Feedback
Many eBay users are zealous about their feedback ratings. Although it's a good thing to want to build up a high rating, some users get quite obsessive about it.
For that reason, you want to be very sure of yourself before you leave negative feedback about a
Unfortunately, there's not much you can do if you receive negative feedback; under normal conditions, feedback comments cannot be retracted. (There have been some exceptions, when the feedback has been obscene or slanderous in nature.) What you
do is offer a response to the feedback, which you do by going to your Feedback Forum page then scrolling down to and clicking the Reply to Feedback Received link. When the feedback comments list appears, click the Reply link
Figure 3.4. Replying to feedback left about you.
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