Sending Buyer Emails


Probably the most useful feature of Selling Manager (Basic and Pro) is the capability to send various end-of-auction email messages to winning bidders.

Selling Manager includes six boilerplate messages, all of which you can customize:

  • Winning buyer notification

  • Payment reminder

  • Request shipping address

  • Payment received

  • Item shipped

  • Feedback reminder

You typically send a winning buyer notification at the close of an auction, a payment reminder if the buyer hasn't paid within a week or so, a payment-received message when you get paid, and an item shipped message when you ship the item. The other messages are used only when necessary.

Sending a Standard Email Message

To send an email to a winning bidder, follow these steps:

1.

Go to any of Selling Manager's Sold Listings pages.

2.

Click a specific Buyer Email link.

3.

When the Email Buyer page (shown in Figure 22.3) appears, select the type of message you want to send from the Template list.

Figure 22.3. Sending a post-auction email.


4.

If you want, edit the subject of the message in the Subject box.

5.

If you want, edit the text of the message in the Message box.

6.

If you want to receive a copy of this message, select the Send Me a Copy of This Email option.

7.

Click Send to send the message.

Tip

To view a list of emails you've sent to a specific buyer, click the number link in the email column next to the record # on the Sold Listings page. This opens an Email Log dialog box that lists all messages sent to that buyer.


Editing an Email Template

Don't like Selling Manager's prepared email templates? Then customize them! Here's how:

1.

From the Email Buyer page, click the Manage Email Templates link.

2.

When the Manage Email Templates page (shown in Figure 22.4) appears, select the template you want to edit from the Template list.

Figure 22.4. Customizing a Selling Manager email template.


3.

Edit the text in the Subject and Message boxes, as desired.

4.

Insert automated text (buyer name, buyer item number, and so on) into the message by selecting text from the Autotext list, then clicking the Insert button. The automated text (surrounded by curly brackets) now appears at the bottom of your message; cut and paste this text into its correct position within the message.

5.

Click the Save Template button when done.

Note

You can revert to the original template at any time by clicking the Reset to Default button.





Absolute Beginner's Guide to eBay
Absolute Beginners Guide to eBay (4th Edition)
ISBN: 078973561X
EAN: 2147483647
Year: 2004
Pages: 204

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net