Chapter 20 -- Staying on Top of Your Profession

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Chapter 20

About This Chapter

In the first chapter of this course, you learned that a computer professional must combine the skills of technician, scholar, and diplomat. So far, we have focused on technical skills. In this chapter, we focus on scholarly and diplomatic skills. This chapter is about how to stay at the top of your profession and how to work with the most important component of your business: the customer.

Before You Begin

There are no official prerequisites for this chapter, however you can make best use of the information contained in it if you have first completed the rest of the book.