Introduction


The Tools

Tools do not solve problems, people do. Just as a team facilitator makes it easier for a team of people to problem solve, so does the application of appropriate tools facilitate the process of problem solving.

This handbook represents the largest collection of tools to date; it is compiled and published as a master guide for team problem-solving and quality/process-improvement activities.

In order to make sense of this tool inventory and effectively use this extensive resource, the following features of this handbook should be considered:

  • A classification of tools suggests the tool's particular process application.

  • A category or work discipline in which the tool is most actively used or applied is given.

  • Each tool is marked as applicable in one or more of six suggested problem-solving phases.

  • Suggested links to before-and-after tools are given.

  • All 222 tools are accounted for in a set of Six Sigma tool-strings that sequence and link the appropriate tools in order of completion for a particular team activity. Please refer to Six Sigma Tool-Strings Examples.

  • A format has been used to describe and explain step-by-step how each tool is used by a team. Realistic source data or a problem/opportunity has been used to produce an expected output in a form of a matrix, sketch, flowchart, diagram, graph, table, map, list, or whatever a particular tool produces. The 11 components are as follows:

    1. tool number, name, and acronym

    2. tool also-known-as (aka)

    3. tool process category

    4. tool description

    5. typical application

    6. typically used by

    7. problem-solving phase

How to Use

This sample two-page spread details the components of each tool and its intended use.

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  1. probable linkage with other tools (before and after)

  2. notes and key points

  3. step-by-step procedure

  4. example of tool application (the output or result)




Six Sigma Tool Navigator(c) The Master Guide for Teams
Six Sigma Tool Navigator: The Master Guide for Teams
ISBN: 1563272954
EAN: 2147483647
Year: 2005
Pages: 326

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