Tool 113: Multiple Rating Matrix


AKA

Multiple Rating Profile

Classification

Data Collecting (DC)

Tool description

The multiple rating matrix scaling technique is used when response choices to survey questions fit a multiple set of items on the same topic. Circled or connected response choices than form a profile that often displays a trend, a state, a lack of something, or condition being measured.

Typical application

  • To identify a respondent's perception or position on some topic.

  • To measure the strength or related item ratings.

  • To collect survey data in a very efficient and practical way.

Problem-solving phase

Select and define problem or opportunity

Identify and analyze causes or potential change

Develop and plan possible solutions or change

Implement and evaluate solution or change

Measure and report solution or change results

Recognize and reward team efforts

Typically used by

1

Research/statistics

Creativity/innovation

2

Engineering

Project management

Manufacturing

3

Marketing/sales

Administration/documentation

Servicing/support

4

Customer/quality metrics

Change management

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links to other tools

before

  • Data Collection Strategy

  • Information Needs Analysis

  • Stratification

  • Starbursting

  • Sampling Methods

after

  • Questionnaires

  • Surveying

  • Cluster Analysis

  • Interview Technique

  • Organization Readiness Chart

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Notes and key points

  • Recommendation: Do not exceed a 7-point numerical scale. Respondents normally classify things into a range from 2 to 7; above 7, some precision is lost.

Step-by-step procedure

  • STEP 1 First, the research analyst determines the topic and items to be rated. See example Employee Job Satisfaction Ratings.

  • STEP 2 A draft of a multiple rating matrix is constructed and shown to a cross-section of potential respondents for their feedback on format, content, and clarity.

  • STEP 3 On the basis of the input received, matrix revisions may be necessary.

  • STEP 4 Next, the multiple rating matrix is mailed and response data collected.

  • STEP 5 Responses for each item are averaged and plotted on the multiple rating matrix as a profile composite, as shown in the example.

  • STEP 6 Date the completed profile composite.

Example of tool application

click to expand




Six Sigma Tool Navigator(c) The Master Guide for Teams
Six Sigma Tool Navigator: The Master Guide for Teams
ISBN: 1563272954
EAN: 2147483647
Year: 2005
Pages: 326

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